| Location | North Little Rock, AR |
Public Safety Dispatcher (Intern)
Location
Human Resources Department, North Little Rock
Job Type
Part Time
Job Number
26119
Department
Emergency Services
Opening Date
10/26/2026
Closing Date
10/27/2026 4:00 PM Central
General Responsibilities Summary
This posting is only for pre-selected applicants
Assists in receiving emergency and non-emergency calls, observing dispatch procedures, and supporting communications personnel through supervised tasks. This position serves as a learning and training opportunity and does not perform independent call-taking or dispatching.
Essential Functions
The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position.
Observes emergency and non-emergency call-taking procedures, including questioning techniques, caller assessment, and information gathering.
Observes radio dispatch operations, including unit coordination, priority assignment, and transmission procedures.
Learns basic call triage principles and prioritization of emergency response.
Reviews standard operating procedures, operational guidelines, emergency protocols, and center workflow.
Observes CAD use, recordkeeping, and documentation processes.
Participates in supervised non-emergency call handling as skills develop.
Participates in training simulations, quality assurance reviews, and call evaluations.
Attends operational briefings, meetings, and after-action reviews as assigned.
Demonstrates professionalism, reliability, and compliance with departmental rules.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be at least 18 years of age. Must pass the Public Safety Dispatcher Test.
Must meet eligibility and enrollment requirements established by the academic internship program.
Must pass all City pre-employment requirements: background check, drug screening, hearing assessment, and minimum 30 WPM typing requirement.
Must execute confidentiality and non-disclosure agreements.
Application Requirements
The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position.
SUPERVISORY CONTROLS:
Work is closely controlled. Interns function under direct supervision from Communications Training Officers and supervisory staff. Interns do not function independently.
SUPERVISORY RESPONSIBILITY:
None.
COMPLEXITY:
Work involves learning a variety of duties, procedures, and emergency communication processes. Dispatchers must quickly assess situations, prioritize calls, and make decisions based on available information. Each situation can be different, requiring judgment to choose the best course of action while following established procedures. The role involves learning how to analyze details under pressure and adapt to changing circumstances to ensure public and responder safety.
GUIDELINES:
Interns follow established emergency communications guidelines, training materials, and City policies. Deviations are not permitted without supervisor direction.
There are no earned benefits for City of North Little Rock part-time employees.
01
Are you at least 18 years of age?
02
Do you understand that you must be able to pass the Public Safety Dispatcher Test?
03
Do you understand that you must meet the eligibility and enrollment requirements established by the academic internship program?
04
Do you understand that you must pass all City pre-employment requirements: background check, drug screening, hearing assessment?
05
Do you understand that you be able to type at least 30 WPM?
06
Do you understand that you must execute confidentiality and non-disclosure agreements?
Required Question
Employer City of North Little Rock
Address 700 W. 29th St.
North Little Rock, Arkansas, 72113
Phone 5019758855
Website https://www.nlr.ar.gov/