A Public Safety Dispatcher II is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community.
Education and Experience
- An Associate's degree from an accredited college or university and two (2) plus years as a Public Safety Dispatcher I within Syracuse University Emergency Communications Center (ECC); or an Associate's degree and three plus years of experience working in a communications center role, and/or an equivalent combination of education and experience.
- Ability to supervise subordinate employees
- Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications.
- Must successfully pass a background investigation, including but not limited to an initial drug screening and psychological exam.
Skills and Knowledge
- Good knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus.
- Must have strong communications skills and ability to communicate with a diverse community.
- Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.
- Multi-task in a high-volume, community and student service centered environment.
- Must have the ability to be creative and innovative in problem-solving.
- Candidates may be required to sit for extended periods of time.
- Must be willing to work nights, weekends, and holidays and be flexible with schedule.
- Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.
- Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.
Responsibilities
- Manage and supervise day-to-day operations of the 24/7 communications center
- Supervise, provide feedback and serve as a mentor to communications center staff, including all fulltime and part-time civilian staff.
- Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center.
- Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner.
- Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television (CCTV) video security system.
- Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential.
- Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms.
- Manage all records pertaining to daily tour of duty.
- Prioritize all radio and telephone communications. Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond.
- Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
- Monitor video security system CCTV as assigned and report and/or dispatch any anomalies. Assists investigators in searching for stored video related to incident and case investigations.
- Service all walk-in customers
- Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests.
- Runs NYSPIN/NCIC inquiries as requested.
- Monitor key control.
- Comply with all Federal, State and Local regulations relative to communications and protected data and information.
- Report technical problems clearly and expeditiously to appropriate department/division.
- May perform or safety, security or community service related duties as assigned.
- Maintains understanding of and familiarity with Department of Public Safety policies and procedures
- Ensures compliance with Department of Public Safety policies and procedures and Syracuse University rules and regulations by all personnel under his/her supervision
- Make notifications to appropriate personnel of significant or specific types of situations as required by Department of Public Safety policies and procedures.
- Other duties as assigned.
Physical Requirements
Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.