Public Safety Dispatcher (Full-time)

Public Safety Dispatcher (Full-time)

Salary

$20.65 - $25.83 Hourly

Location

700 W State Street, Milwaukee, WI

Job Type

Full-Time

Job Number

2025-05540

Division

Office of General Counsel

Department

Public Safety

Opening Date

06/16/2026

Closing Date

6/26/2026 10:00 PM Central

Application Requirements

Candidates (both internal and external) must complete the employment application in its entirety for further consideration. Typing "See Resume" in lieu of application completion is not acceptable.

• Description
• Benefits
• Questions

Description

Milwaukee Area Technical College (MATC) is Wisconsins largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATCs diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Characteristic Duties and Responsibilities

Under supervision of the Manager, Public Safety, answers emergency and non-emergency calls; dispatches resources in compliance with public safety and fire procedures; operates dispatch equipment and maintains records. Supervision received is general in nature where standard practices enables employee to perform independently referring unusual situations to the supervisor for decision or advice.

• Answers emergency and non-emergency calls; evaluates emergency; enters information; determines appropriate response level, priority and type of resources required; dispatches police, fire, and medical personnel and equipment; updates and monitors event information.
• Monitors radio traffic and requests for services, relays information and/or instructions to personnel, works with other agencies and coordinates mutual response radio traffic.
• Maintains records of calls for service using the computer aided dispatch system; maintains and accesses building and premises history files for emergency and other necessary contacts.
• Processes and enters instances into the records management system and performs related clerical duties.
• Operates in-house and radio paging systems; monitors closed-circuit security cameras, security and fire alarm systems and all other lifesaving systems.
• Assists students, staff and visitors and coordinates responses to after hour emergency calls for public safety services.
• Presents campus dispatch trainings and procedures of services to new officers.
• May be required to provide court testimony in writing, in person or in video.
• Performs other related duties as required for the efficient operations of the division.

Qualifications

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Education: High School Diploma or G.E.D.

Preferred Education: College course work related to dispatching.

Required Experience: Two (2) years of experience in public safety and/or police or fire dispatching in a protection services or 911 center and two (2) years of experience involving public contact while performing multiple tasks and using computers.

Preferred Experience: More than two (2) years of relevant experience.

Specialty Skills:

• Knowledge of Community resources.

• Knowledge of cities (Mequon, West Allis, Oak Creek) and campus surrounding geography.

• Ability to complete the 40 hour POST Public Safety dispatch Certification course completed by end of probationary period.

• Subject to a criminal background and driving record check; a physical exam and an assessment of professional skills and a review of past employment.

Knowledge, Skills, and Abilities:

• Knowledge of modern office practices and procedures, computers, and software applications.

• Must have the ability to interpret and apply techniques, procedures and methods used in the operation of communications equipment.

• Ability to interpret and apply codes, policies and procedures.

• Ability to read and interpret street maps; communicate emergency situations; transcribe information obtained over the telephone or radio into computer dispatch system; react quickly and accurately in emergency situations; listen and talk while at the same time performing various additional tasks.

• Perform duties effectively under pressure; make decisions and use independent judgments; monitor a variety of emergency situations at the same time.

• Ability to write basic letters, memos, and reports; perform routine clerical duties using the computer and software applications.

• Ability to communicate effectively through both oral and written means.

• Ability to work any shift in a 24-hour period, holidays, weekends, scheduled and emergency overtime; be available for call back as required.

• Ability to perform basic math computations.

• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.

• Ability to convey an image of professionalism and dedication in work related activities.

• Ability to work with culturally diverse student and employee populations.

• Proficiency in the use of computers and software specific to position, including Microsoft Office Suite spreadsheets and the Internet.

Supplemental Information

Hours: This is a full-time, in-person position (40 hours per week), Monday through Friday. Standard work hours are 3pm - 11pm. Actual hours worked may vary based on departmental needs,

Salary Salary is listed to the midpoint of the salary range and are determined by years of experience credit and internal salary equity.

Application Materials & Requirements: Applicants (both internal and external) must complete the employment application in its entirety for consideration.

A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. This should include specific job positions held, duties performed, dates of employment, and any relevant licenses or certifications. Additionally, candidates may be required to attach copies of licenses, transcripts or certifications. Its crucial to ensure all aspects of the application are thoroughly completed. Please include a resume.

EEO

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay

System: 711) or email jobs@matc.edu. Women, veterans, and minorities are encouraged to apply.

Health Insurance

• MATC offers a choice between two medical insurance plans. See below for plan types:
• Low Deductible PPO
• High Deductible PPO

Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll. MATC contributes a generous percentage towards medical insurance premium. Both medical plans include prescription drug coverage at no additional cost to employees. Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan. Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.

Dental Insurance

• MATC offers a group dental plan through Delta Dental.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.

Vision Insurance

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.

Group Life Insurance

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee's annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.

Long-Term Disability

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.

Flexible Spending Accounts

• MATC offers two types of Flexible Spending Accounts (FSA):
• Health Care FSA
• Dependent Care FSA

This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.

Retirement Savings

• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)'s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.9%), and the employee pays the full part of the employee contribution of 6.9% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employees behalf. Contribution rates are subject to change annually as set by the State.
• In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.

Sick Leave

• MATC offers employees a generous sick leave plan per year.
• Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.

Vacation

• MATC offers a vacation policy to employees for the purpose of rest and relaxation.
• Vacation is earned at a generous rate each year of employment. (Not available for Instructors)

Paid & Flexible (Floating) Holidays

• MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
• MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).

Tuition Benefits:

• Employees are eligible for tuition reimbursement and waiver after completing probationary period.
• Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.

01

Do you have a high school diploma/GED or higher?

• Yes
• No

02

Do you have a minimum of two (2) years of experience in public safety and/or police or fire dispatching in a protection services or 911 center and two (2) years of experience involving public contact while performing multiple tasks and using computers?

• Yes
• No

03

Please list your salary requirements (include a number or range, do not write negotiable, etc.).

Required Question

Employer Milwaukee Area Technical College

Address 700 W. State

Milwaukee, Wisconsin, 53203

Phone 414-297-6529

Website http://www.matc.edu