Public Safety Dispatch Supervisor

Public Safety Dispatch Supervisor

Salary

$79,892.80 - $112,424.00 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

113126P

Department

Public Safety Dispatch

Opening Date

09/04/2026

Closing Date

9/14/2026 10:01 AM Pacific

• Description
• Benefits
• Questions

Description

Promotional Opportunity

This is an internal recruitment only for current qualified classified City of Reno Employees

The ideal candidate will bring exceptional public safety dispatch experience to a supervisory role focused on employee development and effective day-to-day operations. This position oversees staff and resources on an assigned shift, providing coaching, training, performance management, and leadership while helping employees navigate shifting priorities, complex situations, and the demands of a 24-hour dispatch environment.

We currently have one vacancy in the Public Safety Dispatch Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an internal recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Plan, prioritize, assign, supervise, review and participate in the work of staff responsible for providing public safety dispatch services on an assigned shift.
• Establish schedules and methods for providing public safety dispatch services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Participate in the development and implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
• Participate in the selection of dispatch staff; provide or coordinate staff training; evaluate employee performance and work with employees to correct deficiencies; implement discipline procedures.
• Participate in the preparation and administration of the public safety dispatch program budget; submit budget recommendations; monitor expenditures.
• Perform the most technical and complex tasks of the work unit.
• Recommend and assist in the implementation of department goals and objectives.
• Perform the more technical and complex tasks of the work unit including coordinating, implementing and conducting public safety dispatch training programs; develop course materials and coordinate instructor assignments.
• Evaluate training program participants and assign participants to appropriate dispatch positions.
• Monitor dispatch and incoming calls to assure courteous, expeditious handling and good communication techniques; assist employees and the public in difficult situations as needed.
• Monitor dispatch employees who enter, update and retrieve information from teletype networks into computer aided dispatch console relating to wanted persons, stolen property, vehicle registration, stolen vehicles and various other information.
• Monitor dispatch employees who maintain contact with all public safety units on assignment; monitor status and location of field units; establish and maintain a daily log of all field calls and units dispatched.
• Conduct inquiries into complaints regarding dispatch employees on an assigned shift; may forward recommendations to higher level staff.
• Coordinate public safety dispatching activities with other departments and outside agencies.
• Represent the Department on various boards, commissions, and committees; testify in a courtroom setting regarding records and recordings.
• Maintain records concerning operations and programs; prepare reports on operations and activities.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of public safety dispatch; incorporate new developments as appropriate into programs.
• Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education/Training:

Completion of a high school diploma or equivalent supplemented by specialized training in emergency service communications, public safety dispatch or a related field.

Work Experience:

Three years of increasingly responsible public safety dispatch experience including acting in charge responsibility and conducting training as a certified training operator.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Submit your completed application and all additional information/documentation requested through our job board at https://www.governmentjobs.com/careers/reno by September 14, 2026 at 10:00 a.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which includes a Training and Experience evaluation (T&E) and a Situational Judgment Test weighted as follows:

Training & Experience Evaluation (T&E) = 55%

Situational Judgment Test = 45%

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on September 14, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans' preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the Citys Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a persons rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Certification from a Fire Department promotional list is as follows: if the list contains fifteen (15) names or less, the ten (10) highest scoring eligibles; if the list contains more than fifteen (15) names, the eleven (11) highest scoring available eligibles; if the list contains fewer than ten (10) eligibles, all eligible names shall be submitted. If there is more than one vacancy, one (1) additional name shall be submitted for each vacancy.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use this Health and Welfare Benefit Link to learn more about the City of Renos great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist us in evaluating your related work experience and education to determine if you meet the minimum qualifications for this position as outlined on the job posting.

Things to consider before you proceed:

• Resumes are not reviewed or considered in the evaluation process.
• All of your relevant experience must be clearly listed in the work experience section of your application.
• Unlike a resume which summarizes duties, your application should include detailed descriptions of your job responsibilities, tasks performed, and scope of work.
• Complete information assists us to accurately evaluate your qualifications, training, and experience.
• List multiple positions with a single employer separately within the work experience section.
• Failure to attach copies of required certifications, licenses, and/or proof of education beyond high school may result in disqualification during the minimum qualifications review. Proof of high school diploma does not need to be submitted.
• Information provided in your application may be verified.

By checking below, you confirm your application contains accurate, complete and truthful information. Any evidence of falsification or omission of material facts may result in disqualification from the recruitment process in accordance with Civil Service Rules.

• I confirm

02

Are you a current classified City of Reno employee?

• Yes
• No

03

Do you have a high school diploma or equivalent?

• Yes
• No

04

Do you have specialized training in emergency service communications, public safety dispatch, or a related field?

Note: Specialized training may include on-the-job training obtained through relevant work experience.

• Yes
• No

05

Which of the following best describes your qualifying paid work experience?

• I have less than three years of increasingly responsible public safety dispatch experience
• I have three years or more of increasingly responsible public safety dispatch experience

06

Have you completed at least one shift with acting in charge responsibility?

• Yes
• No

07

Have you conducted any training as a certified training operator?

• Yes
• No

08

This is your opportunity to provide any additional details about duties you performed that may qualify toward the required experience. Only positions listed in the work experience section of your application will be considered.

For each employer where you gained qualifying experience, provide:

• The employer's name
• Your job title(s)
• Clarifying details about your duties/responsibilities you performed that demonstrate how you meet the required minimum qualifications

If the information you provide in the work experience section and response to this question does not clearly demonstrate that you meet the specific experience requirements, you will not move forward in the recruitment process.

Required Question

Employer City of Reno

Address PO Box 1900

Reno, Nevada, 89505

Phone (775) 334-2223

Website https://www.reno.gov/government/jobs-recruitment.php