Job Description
Position: Public Health Customer Service Specialist
Department
Public Health
Location
Erie County Department of Health
Status
Full Time
Starting Pay Rate
$14.41 Hourly
Hours Per Week
37.5
Exemption Status
Non-Exempt
Posting Date
09/08/2026
Closing Date
09/22/2026
Pay Grade
AC06
Bargaining Unit
AFSCME CLERICAL/TECHNICAL
Posting Number
5857
Posting Notice: Erie County offers a generous fringe benefit package including: low-cost medical, dental, and vision; 14 paid holidays; up to 11 combined personal and vacation days in the first 12 months of employment; free parking.
Definition of Class
- This position is an entry-level position serving as the primary point of contact for individuals seeking information, assistance, or services related to public health. An employee in this position must be able to work with considerable independence and initiative.
Duties & Responsibilities
- Responds to inquiries by providing timely and accurate responses to the public regarding public health programs, services, and resources via phone, email, or in-person interactions.
- Assists individuals in navigating public health resources, programs, and services available in the community and offers guidance on accessing necessary assistance.
- Delivers clear and concise information to the public.
- Assists individuals in scheduling appointments for public health services such as vaccinations, screenings, or other services.
- Maintains accurate records of customer interactions, payments, inquiries, and outcomes in accordance with established protocols, procedures, and policies.
- Processes payments and associated information related to licensing and permitting.
- Identifies opportunities for process improvement and making recommendations to enhance the quality and efficiency of customer service delivery.
- Performs other related work as required.
Knowledge, Skills, & Abilities
- Knowledge of public health services
- Skilled in empathetically and patiently guiding members of the public
- Skilled in Microsoft Office
- Ability to communicate professionally with individuals from diverse backgrounds
- Ability to maintain a high degree of efficiency and productivity
- Ability to problem solve and maintain composure in stressful situations
- Ability to prepare and maintain reports, as requested
- Ability to field and triage telephone calls and communication from the public
Minimum Requirements
- High School Diploma or GED
- Minimum of 1 year of Clerical Experience
- Must have a Valid Driver''s License
- Must Provide Own Transportation
Conditions Of Employment
- The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including PA State Police Criminal History Record Check; PA Child Abuse History; and FBI Criminal History Background Check including finger printing.
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Equal Employment Opportunity Policy
Erie County provides equal employment opportunities to all employees and applicants for employment, prohibits discrimination or harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Erie County Government values the power of diversity in our workforce. Our goal is to continue developing inclusive workforce policies that require individual equality, support the diversity of employee experiences, and include unique perspectives.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.