Public Benefits Supervisor

Public Benefits Supervisor

Salary

$68,184.25 - $115,913.22 Annually

Location

Leesburg, VA

Job Type

FT Salary W BN

Job Number

26-00626

Department

Family Services

Opening Date

07/20/2026

Closing Date

8/3/2026 11:59 PM Eastern

FLSA

Exempt

Grade

123

• Description
• Benefits
• Questions

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

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Introduction

Loudoun County is one of the fastest-growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Public Benefits Supervisor. The successful candidate will join the Public Benefits team within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

Make a meaningful impact in your community while leading a team dedicated to helping individuals and families access essential public assistance programs.

The Loudoun County Department of Family Services is seeking an experienced and motivated Public Benefits Supervisor to join our Public Benefits Unit. This leadership role offers a unique opportunity to guide and develop a team of eligibility professionals while ensuring residents receive timely, accurate, and equitable access to critical services, including the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF).

As a Public Benefits Supervisor, you will provide direct supervision to a team of approximately 6-8 eligibility staff responsible for processing applications and managing ongoing public assistance cases. You will play a key role in ensuring compliance with state and federal regulations, maintaining high standards of program integrity, and promoting operational excellence through coaching, quality assurance, and performance management.

In addition to overseeing eligibility operations, you may serve as the lead for a specialized program area, including Customer and Triage Services, Long-Term Services and Supports (LTSS), Training and Quality Control, Energy Assistance, or Refugee Cash Assistance.

What Youll Do

• Lead, coach, and develop a team of eligibility professionals to achieve performance goals and deliver exceptional customer service.

• Monitor casework and service delivery to ensure compliance with state timeliness, accuracy, and program integrity standards.

• Analyze reports, workload data, and case activity to identify trends, address challenges, and improve operational outcomes.

• Provide guidance and technical expertise on complex eligibility determinations, policy interpretation, and case resolution.

• Deliver training, mentoring, and professional development opportunities to enhance staff knowledge and performance.

• Collaborate with community partners, agency leadership, and state stakeholders to support program objectives and service delivery.

• Respond to escalated customer concerns and support staff in resolving complex service issues.

• Foster a culture of accountability, continuous improvement, teamwork, and customer-focused service.

What Were Looking For

Successful candidates will possess:

• Comprehensive knowledge of SNAP, Medicaid, and TANF policies, procedures, and eligibility requirements.
• Strong leadership and supervisory experience, including coaching, mentoring, employee development, and performance management.
• The ability to interpret and apply complex public assistance policies while ensuring accurate and timely program administration.
• Experience developing and delivering presentations, training programs, and staff development initiatives.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• The ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• A commitment to customer service and the ability to build and maintain effective working relationships with staff, customers, community partners, and stakeholders.

Join a team committed to public service, innovation, and continuous improvement. This position offers the opportunity to make a lasting impact on the lives of Loudoun County residents while helping shape and develop the next generation of public benefits professionals.

Hiring salary is commensurate with qualifications and experience.

Minimum Qualifications

Bachelor's degree in a Human Services field related and three (3) years of professional experience in a social services public benefits department including one (1) year supervisory experience, or equivalent combination of education and experience.

Preferred Qualifications:

• Experience supervising staff responsible for both intake and ongoing case management functions.
• Experience monitoring performance related to timeliness, accuracy, and payment error reduction initiatives.
• Experience handling complex customer service issues and resolving escalated concerns.
• Bilingual (English/Spanish)

Job Contingencies and Special Requirements

The successful candidate must:

• Pass pre-employment background check including criminal, credit, CPS, and DMV checks.
• Have a valid drivers license and good driving record (driving records may be reviewed annually for continued qualification).
• Hold (or obtain, if so permitted) licenses required by law for assigned position.
• Hold and or obtain additional certifications required by the Department.

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Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.

Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click here.

Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.

01

Which statement below best describes the highest level of education you have completed?

• Less than a high school diploma or equivalent
• High school diploma or equivalent (GED)
• Associates degree
• Bachelors degree
• Masters degree
• Doctoral degree or higher

02

Is your degree in Human Services or a related field?

• Yes
• No
• I do not have a degree

03

How many years of professional experience in a Social Services Public Benefits Department do you have?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 years but less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 years but less than 6 years of experience
• 6 years but less than 7 years of experience
• 7 or more years of experience

04

How many years of professional experience do you have in a supervisory role in a Social Services Public Benefits department (e.g., overseeing staff, conducting evaluations, assigning work)?

• No supervisory experience
• Less than 1 year of supervisory experience
• 1 year or more of supervisory experience

05

Do you have experience with local government?

• Yes
• No

06

Our work hours are typically Monday-Friday, 8:30 a.m. to 5:00 p.m. on a hybrid telework schedule - Can you work this schedule? (Please note, for the first 90 days all new hires are expected to report in-person during their training period).

• Yes
• No

07

At times, the Department of Family Services staff must respond to community and or emergency needs caused by inclement weather, natural or human-made disasters, etc. Therefore, in these very rare instances, all DFS staff must be available to work beyond the normal workday to include nights, weekends, and holidays, as required to perform functions of the position and/or situation. In addition, you may be required to work at an alternative worksite(s) within the County to perform duties that support the operational needs of the department. Would these requirements pose an issue for you?

• Yes
• No

08

Based on the job description, please describe your experience in public benefits and staff supervision.

Required Question

Employer Loudoun County Government

Address 1 Harrison Street SE

Leesburg, Virginia, 20175

Phone 7037770213

Website www.loudoun.gov