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Customer Service Representative - Work From Home Spade Recruiting
Phoenix, AZ2 days agoRemote
- $50,000–$60,000 Per Year
- Full-time
Highlights
Attend training workshops to learn and maintain a working knowledge of State and federal Public Assistance programs for assessing disaster effects and preparing accurate estimates of costs to repair or replace damaged infrastructure. Perform final inspections of completed work through on-site visits, compare completed work with approved scope of work; review applicant provided cost documentation to ensure the claimed costs are consistent with the work performed.
Numbers & Facts
| Location | Phoenix, Arizona |
| Website | www.sriiusa.com |
Description
Job Description:
PUBLIC ASSISTANCE SPECIALIST/CLIENT SERVICE REPRESENTATIVE
Work Location: Papago Park Military Reservation (PPMR), Phoenix, AZ
• Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.
• HireRight must be used for Background Checks and Drug Screenings
• Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.
Job Summary/Basic Function: (Job Summary)
The Public Assistance Specialist/Client Service Representative will be responsible for providing mid-level comprehensive management and financial oversight of awards for the Public Assistance Program. The incumbent of this position will perform a wide variety of functions to estimate work and costs involving damaged or destroyed property/facilities due to natural or man-caused disasters. Perform preliminary assessments of disaster related damage to public infrastructure for determination if a Governor's Emergency Proclamation or Presidential Declaration is warranted. Work with Applicants to submit Public Assistance (PA) applications for State and federally declared events. Personally, prepares for any time (24/7) response and no-notice recall to the State or Alternate Emergency Operations Center (SEOC) and / or Joint Field Office (JFO) during disaster or exercise activations. Trains for specific SEOC positions and performs duties as assigned through internal agency policy.
Duties: (Major Responsibilities/Essential Functions)
Responsibilities include:
- Perform preliminary assessments of disaster related damage to public infrastructure for use in determining if a Governor's Emergency Proclamation and a Request for a Presidential Major Disaster Declaration is warranted. Meets with Applicants to inspect damaged facilities and prepare the Preliminary Damage Assessment (PDA) report.
- Work with disaster recovery Applicants, political subdivisions, to file necessary forms and applications following established State and federal eligibility criteria. Prepare project worksheets following established State and federal eligibility criteria; collect and compile data; coordinate public disaster assistance programs; draft and review policies and procedures for recovery programs.
- Assists full-time staff in conducting classes (both internally and externally) and presentations regarding the Public Assistance (PA) program. Develops and implements PA specific lesson plans.
- Perform interim inspections of work and progress. Perform final inspections of completed work through on-site visits, compare completed work with approved scope of work; review applicant provided cost documentation to ensure the claimed costs are consistent with the work performed.
- Attend training workshops to learn and maintain a working knowledge of State and federal Public Assistance programs for assessing disaster effects and preparing accurate estimates of costs to repair or replace damaged infrastructure.
Selective Preference(s):
Three years of Customer/Client Service and Account Management experience is REQUIRED. Associate's degree (or higher) and teaching/Instructor credentials/certifications or experience in instructing adult level classes is PREFERRED. Preference given to those with public speaking, staff training/workshop facilitating and/or Public Assistance experience, or equivalent.
Required Skills
3 years of client service and account management experience
Associates degree or higher
Preferred Skills
Experience in instructing adult level classes is PREFERRED
Compensation: $26.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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