PUBLIC ASSISTANCE SPECIALIST/CLIENT SERVICE REPRESENTATIVE

Attend training workshops to learn and maintain a working knowledge of State and federal Public Assistance programs for assessing disaster effects and preparing accurate estimates of costs to repair or replace damaged infrastructure. Perform final inspections of completed work through on-site visits, compare completed work with approved scope of work; review applicant provided cost documentation to ensure the claimed costs are consistent with the work performed.

Job Description:
PUBLIC ASSISTANCE SPECIALIST/CLIENT SERVICE REPRESENTATIVE 
Work Location: Papago Park Military Reservation (PPMR), Phoenix, AZ
   
• Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.
• HireRight must be used for Background Checks and Drug Screenings
• Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.


Job Summary/Basic Function: (Job Summary)
The Public Assistance Specialist/Client Service Representative will be responsible for providing mid-level comprehensive management and financial oversight of awards for the Public Assistance Program. The incumbent of this position will perform a wide variety of functions to estimate work and costs involving damaged or destroyed property/facilities due to natural or man-caused disasters. Perform preliminary assessments of disaster related damage to public infrastructure for determination if a Governor's Emergency Proclamation or Presidential Declaration is warranted. Work with Applicants to submit Public Assistance (PA) applications for State and federally declared events. Personally, prepares for any time (24/7) response and no-notice recall to the State or Alternate Emergency Operations Center (SEOC) and / or Joint Field Office (JFO) during disaster or exercise activations. Trains for specific SEOC positions and performs duties as assigned through internal agency policy.
 
Duties: (Major Responsibilities/Essential Functions)
 
Responsibilities include:

• Perform preliminary assessments of disaster related damage to public infrastructure for use in determining if a Governor's Emergency Proclamation and a Request for a Presidential Major Disaster Declaration is warranted. Meets with Applicants to inspect damaged facilities and prepare the Preliminary Damage Assessment (PDA) report.
• Work with disaster recovery Applicants, political subdivisions, to file necessary forms and applications following established State and federal eligibility criteria. Prepare project worksheets following established State and federal eligibility criteria; collect and compile data; coordinate public disaster assistance programs; draft and review policies and procedures for recovery programs.
• Assists full-time staff in conducting classes (both internally and externally) and presentations regarding the Public Assistance (PA) program. Develops and implements PA specific lesson plans. 
• Perform interim inspections of work and progress. Perform final inspections of completed work through on-site visits, compare completed work with approved scope of work; review applicant provided cost documentation to ensure the claimed costs are consistent with the work performed.
• Attend training workshops to learn and maintain a working knowledge of State and federal Public Assistance programs for assessing disaster effects and preparing accurate estimates of costs to repair or replace damaged infrastructure.

 
Selective Preference(s):
Three years of Customer/Client Service and Account Management experience is REQUIRED. Associate's degree (or higher) and teaching/Instructor credentials/certifications or experience in instructing adult level classes is PREFERRED. Preference given to those with public speaking, staff training/workshop facilitating and/or Public Assistance experience, or equivalent.
 
Required Skills
3 years of client service and account management experience
Associates degree or higher
 
Preferred Skills
Experience in instructing adult level classes is PREFERRED