Position Summary

The Public Areas Supervisor leads the daily cleaning and upkeep of the hotel’s public spaces to ensure a consistently clean, safe, welcoming, and brand-compliant environment for guests and associates. This role assigns work, inspects completed areas, coaches team members, coordinates with other departments, responds to service needs, and supports housekeeping operations during high-occupancy periods and special events.

Essential Duties and Responsibilities

·         Supervise, schedule, and assign daily tasks to public area attendants, housepersons, and other assigned staff based on occupancy, events, and operational priorities.

·         Inspect lobbies, corridors, elevators, restrooms, meeting spaces, fitness areas, entrances, offices, employee areas, and exterior guest-facing spaces for cleanliness, appearance, and safety.

·         Ensure cleaning standards, brand requirements, sanitation procedures, and established checklists are followed consistently.

·         Provide hands-on coaching, training, performance guidance, and recognition to team members; communicate concerns to housekeeping leadership.

·         Conduct shift briefings, distribute keys and equipment, monitor productivity, and verify completion of assigned work.

·         Respond promptly and professionally to guest requests, complaints, spills, and urgent cleaning needs; follow through to resolution.

·         Coordinate with Front Office, Engineering, Banquets, Security, and other departments regarding maintenance issues, events, room moves, and guest-impacting conditions.

·         Report and follow up on damaged furnishings, lighting, plumbing, flooring, equipment, pest activity, and other repair needs.

·         Monitor supplies, chemicals, linens, amenities, and equipment; maintain par levels and request replenishment as needed.

·         Ensure chemicals are labeled, stored, diluted, and used according to manufacturer instructions and hotel safety procedures.

·         Promote safe work practices, including proper use of personal protective equipment, wet-floor signage, ladders, carts, and cleaning machinery.

·         Document inspections, incidents, lost-and-found items, supply usage, training, attendance, and shift activity accurately.

·         Support deep-cleaning projects, seasonal work, emergency response, and coverage in other housekeeping areas when business needs require.

·         Maintain confidentiality, professional appearance, and courteous communication with guests and associates.

·         Perform other duties as assigned by hotel leadership.

Qualifications

·         High school diploma or equivalent preferred.

·         One to two years of hotel housekeeping, custodial, or facilities-cleaning experience required; previous lead or supervisory experience preferred.

·         Working knowledge of commercial cleaning methods, chemicals, equipment, sanitation, and workplace safety.

·         Strong leadership, organization, inspection, communication, and problem-solving skills.

·         Ability to prioritize multiple tasks, remain composed during busy periods, and provide respectful direction to a diverse team.

·         Basic computer or mobile-device skills for schedules, work orders, checklists, email, and hotel systems.

·         Ability to communicate effectively in English with guests and associates; additional language skills are a plus.