Public Area Attendant/Houseperson Position
Position Summary
Hotel Emma is seeking passionate, service-driven candidates for a combined Public Areas Attendant / Houseperson position. The Public Areas Attendant role is the primary assignment and focuses on cleaning and servicing the hotel's public areas. The Houseperson role is a secondary, as-needed assignment that supports Room Attendants, linen movement, room preparation, deliveries, and other housekeeping operations when scheduled or directed by management.
Assignment and Flexible-Hours Expectations
- Public Areas Attendant is the priority assignment. The associate's regular and primary responsibility is to clean, service, and maintain assigned public spaces and work areas to Hotel Emma standards.
- Primary duties must be completed first. Public-area cleaning, inspections, restroom servicing, guest assistance, deliveries, supply replenishment, and related responsibilities take priority unless management provides different direction.
- Houseperson is not a guaranteed daily assignment. Houseperson work is assigned only when needed and may vary according to occupancy, staffing, room activity, and operational needs.
- Management communicates Houseperson assignments. The associate performs Houseperson duties only when scheduled, requested, or reassigned by a manager or supervisor.
- Flexible hours are required for both assignments. The associate must be available for AM or PM shifts, weekends, holidays, and schedule changes based on business demands.
- Business needs may change during the shift. Management may move the associate between Public Areas Attendant and Houseperson duties; however, Public Areas Attendant remains the primary job assignment.
Primary Job Responsibilities - Public Areas Attendant (Priority Assignment)
- Clean hotel entrances, restaurants, lounges, the library, fitness center, pool deck, restrooms, offices, corridors, elevators, stairways, associate break rooms, locker rooms, and other assigned work areas.
- Assist guests with hotel and city information.
- Deliver items to guest rooms and other areas of the hotel.
- Replenish restroom supplies.
- Clean rugs, carpets, upholstered furniture, and draperies using a vacuum cleaner.
- Dust furniture and equipment and polish metalwork, fixtures, and fittings.
- Wash walls, ceilings, woodwork, windows, door panels, and sills.
- Empty and wash wastebaskets and transport trash and waste to the designated disposal area.
- Follow material safety data sheet requirements and established procedures when using chemicals.
Secondary Job Responsibilities - Houseperson (Only When Assigned)
- Assist Room Attendants by removing soiled linen and trash from carts.
- Strip beds in checkout rooms.
- Deliver supplies and linen to floor storage areas and Room Attendants.
- Move, arrange, and dust furniture and equipment.
- Sort soiled linen for laundering and receive and store linen supplies in designated storage areas.
- Clean restrooms and replenish supplies.
- Deliver guest-requested items to guest rooms and other hotel areas.
- Clean assigned hallways, public spaces, associate areas, and other work areas as operational needs require.
- Sweep, scrub, wax, and polish floors using brooms, mops, and powered equipment.
- Clean rugs, carpets, upholstered furniture, and draperies; wash windows, walls, ceilings, door panels, sills, and woodwork.
- Transport trash and waste to the designated disposal area.
General Responsibilities
- Report for each scheduled shift on time and in the required uniform, in accordance with company policy.
- Know and comply with all company policies and procedures related to the position and assigned duties.
- Communicate effectively with guests and co-workers and conduct oneself professionally while representing the Hotel Emma culture.
- Take the initiative to greet guests and fellow associates in a friendly and warm manner.
- Perform other related duties as assigned.
Job Requirements
- Effective communication skills when interacting with guests and co-workers.
- Professional appearance and conduct consistent with the Hotel Emma culture.
- Six months of related experience is preferred.
- Flexible schedule required for both Public Areas Attendant and Houseperson assignments, including AM and PM shifts, weekends, and holidays.
- Ability to move between Public Areas Attendant and Houseperson assignments when scheduled or needed.
Working Conditions / Physical Demands
The physical demands described below are representative of those required to perform the essential functions of this position. The associate must be able to lift up to 50 pounds. The role requires prolonged standing, pushing, stretching, bending, and kneeling without restrictions. Schedules will reflect business demands and may occasionally include long or unusual hours.