PT Utilities Customer Services Representative I

Part Time Customer Services Representatives I

The City of Anaheim Public Utilities Department is looking for two (2) Part Time Customer Services Representatives I to join a highly dynamic and customer-driven team. The Public Utilities Customer Services Representative I performs public contact and record keeping work related to the operational, financial and commercial records of water and electric utilities and provides a wide range of information and service to utility customers and the general public. Qualified candidates must possess some public contact experience in the sales or service field. Applicants must be available to work Monday to Thursday (7AM - 6PM) and Friday (7AM - 5:30PM).

The ideal candidate will:

• Possess experience working in a fast-paced customer service call center environment, demonstrating the ability to handle high call volumes (preferably utility-related) and deliver exceptional service under pressure.
• Have the ability to bring an empathetic and kind approach to their customer service resolutions
• Be a leader in providing excellent customer service in-person, by phone, or via chat and email
• Have experience in troubleshooting customer issues and providing analytical and creative solutions to customer problems
• Have excellent written/verbal communications skills
• Have experience working with sensitive financial and/or confidential information (e.g., social security numbers, driver's license, etc.)
• Have experience with Enquesta or similar Customer Information Systems software in a utilities customer service role

This position can average up to 30 hours per week with no minimum number of hours guaranteed. Please visit www.myanaheimbenefits.com for more information regarding part time benefits.