C Programming Language, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, High School Diploma, Leadership, Organizational Skills, Presentation/Verbal Skills, Residential Construction, Sales, Salesforce.com, Telephone Skills, Typing, Writing Skills, eCommerce Sales
For over 40 years, one Company has represented quality & leadership - Highland Homes - where building careers goes hand in hand with excellence in new home construction. Highland’s employees thrive in an atmosphere of appreciation & confidence, contributing their unique ideas to the Company’s overall success. Employee Owned. Customer Focused.
Highland Homes is currently accepting resumes for a Part Time Online Sales Assistant. The Part-time Online Sales Assistant works in conjunction with the Online Sales Associates (OSAs). This position will be responsible for taking on all B/C follow-ups, assigning repeat customer inquiries, gathering feedback from the Onsite Sales Teams regarding appointments, and answering the phone when necessary. This position is designed to support the OSAs.
Job Duties & Responsibilities:
- Pull up all repeat customers that come in daily via email, manually enter in Salesforce, and assign them to the correct OSA.
- Work all B/C/D lead follow-ups by calling to check in or emailing a touchpoint email.
- Gather feedback from the Onsite Sales Teams each week on all appointments that have been set but not updated.
- Answer the phone when necessary and provide good notes to the OSA working that given market area.
- Maintain a positive relationship with all team members, Sales Associates, and Sales Counselors in all markets.
- Other duties as assigned.
Required Minimum Qualifications:
- High School diploma.
- Prior experience in a similar role preferred.
- Professional communication and customer service skills both written and oral.
- Proficient typing skills with an emphasis on speed and accuracy. (Minimum 45 WPM preferred)
- Detail oriented and with excellent organizational skills.
- Experience in homebuilding industry preferred.
- Experience working with Salesforce or similar CRM system preferred.
Highland offers a competitive benefit package, including excellent medical / dental / prescription benefits, Employee Stock Ownership Plan, 401(k), new home purchase discounts, & more – all in a business casual atmosphere! Join the company that recognizes & rewards the people who create their success. Highland Homes is an Equal Opportunity Employer.