PT Guest Services Specialist I - Anaheim Convention Center

PT Guest Services Specialist I - Anaheim Convention Center

Salary

$22.24 - $28.39 Hourly

Location

City of Anaheim, CA

Job Type

Part Time

Job Number

2026-00226

Department

Convention, Sports & Entertainment

Opening Date

10/28/2026

Closing Date

11/11/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

Description

The Anaheim Convention Center is seeking a dynamic and team oriented Part Time Guest Services Specialist I to join the team. The Part Time Guest Services Specialist I is the frontline representative for the department, providing receptionist support to customers in-person and over the telephone, and performs various clerical duties as assigned to support the Administrative Operations of the department.

Ideal candidates will possess a minimum of one (1) year of experience involving public contact and heavy telephone and receptionist duties; and performing general clerical work. Prior experience in a convention center or similar type venue is highly desirable.

Competitive candidates will possess:

• A minimum of 20 hours of availability Fridays, Saturdays, & Sundays between hours of 5:00am - 12:00am. Ideal candidates will also be available to be scheduled Mondays through Thursdays, from 5:00am-12:00am.
• Customer service experience within a fast-paced office environment and assisting a high volume of customers in person and over the telephone with multiple lines
• Ability to multi-task and exercise good judgment
• Ability to work well in a team, possessing a friendly and engaging personality with a helpful and enthusiastic attitude; eager to problem solve and assist others
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)

This is a part time position averaging up to 20 hours per week. A minimum number of hours is not guaranteed. Candidates must be available to work nights, weekends, and holidays.

Essential Functions

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Provide guest services for the Convention Center by responding to requests for information and services, direct guests and/or tenants to appropriate area.
• Operate telephone switchboards and systems to advance and complete connections.
• Act as a receptionist to the public, take and respond to a high volume of phone calls, screen inquiries, take messages, and answer questions requiring an understanding of policies and procedures of the work unit and/or give information on scheduled events and other activities.
• Gather information pertaining to department activities to stay informed on Anaheim happenings and upcoming events.
• May type general correspondence, reports and forms using good judgment.
• Copy, collate, staple and otherwise bind a variety of materials.
• Fold, staple, stuff and stamp materials for bulk mailings.
• Call for telephone repair service when needed.
• File into and retrieve materials from established filing systems.
• Open, sort mail, collect and distribute parcels.
• Assist in maintaining record of lost and found items.
• Operate a variety of office equipment such as a photocopier and scanner, facsimile machine, voice mail system, and personal computer using related software.
• Perform related duties and responsibilities as required.

Qualifications

Experience: Performing general public contact, telephone/receptionist duties is desirable. An equivalent combination of experience and training sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Knowledge of: English usage; basic record keeping methods; business telephone etiquette; city department operations in order to direct service requests to the appropriate source; basic math.

Ability to: Speak clearly and distinctly and use appropriate telephone etiquette techniques while working a reception area; interact with a wide variety of clientele while retaining a professional work environment; learn to operate a personal computer; make simple arithmetic calculations; operate a telephone switchboard; understand pertinent procedures and functions quickly and apply them under moderate supervision; establish and maintain effective relationships with those contacted in the course of work.

Supplemental Information

• IMPORTANT APPLICATION INFORMATION AND INSTRUCTION *

This is a part time position usually averaging up to 20 hours per week. A minimum number of hours is not guaranteed. Candidates must be available to work nights, weekends, and holidays.

Applications will be accepted until Wednesday, November 11, 2026, at 5:00 PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline. Applicants are encouraged to apply early. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer

The City of Anaheim offers a range of benefit programs to eligible part-time employees and their eligible dependents. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

To view the current benefits summary, visit:

https://www.anaheim.net/DocumentCenter/View/36803/Benefits-Summary-Part-Time

For additional information about the Citys benefits, visit www.myanaheimbenefits.com then click on Part-Time Employees.

RETIREMENT BENEFITS - The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.

Part-time eligible employees become members of CalPERS as either Classic or New members.

Part-time employees not eligible for CalPERS are required to participate in the City's part-time 457 plan, as a replacement plan for Social Security.

To view the current limits and additional CalPERS information, visit:

https://www.anaheim.net/DocumentCenter/View/37234/PT-CalPERS-Rates

01

The following Supplemental Questionnaire is part of the examination for this position and will be used to evaluate your qualifications. Based upon the application and responses to the supplemental questionnaire, the best qualified candidates will be invited to participate in the recruitment process. Please read each question carefully and provide a thorough and complete response, detailing your education and work experience. Failure to fully detail all experience or stating experience in response to the supplemental questions but not listing the experience in the application, copy/pasting information from external sources, or responses such as "See Resume" or "See Application" will result in your application not being considered. You will not have an opportunity to provide additional information if your application is not selected to proceed in the recruitment process, so you should be sure to detail all relevant education and work experience within your application and supplemental questionnaire. Do you understand this requirement?

• Yes
• No

02

This position is part-time, averaging up to 20 hours per week with no minimum hours guaranteed. Candidates must be available to work nights, weekends, and holidays. Are you available to work nights, weekends, and holidays?

• Yes
• No

03

Do you possess at least 20 hours of availability on Fridays, Saturdays, & Sundays between the hours of 5:00am - 12:00am?

• Yes
• No

04

Do you possess availability to be scheduled Mondays through Thursdays between these hours? Mid-day: 1:30PM - 7:30PM OR 2:00PM - 8:00PM Evenings: 4:00PM - 12:00PM, and on occasion 2:30AM

• Yes
• No

05

Do you possess a minimum of one (1) year of experience involving public contact and heavy telephone and receptionist duties; and performing general clerical work?

• Yes
• No

06

How many years of public contact, heavy telephone and receptionist duties, and performing general clerical work do you possess?

• None
• Less than 1 year
• At least 1 year, less than 2 years
• At least 2 year., less than 3 years
• At least 3 years or more

07

Are you proficient in using Microsoft Office applications, including Outlook, Word, and Excel?

• Yes
• No

08

Please describe what strengths youll bring to the position and how your previous work experience will aid you in your duties for this role. If no experience, type N/A.

Required Question

Employer City of Anaheim

Address 201 S. Anaheim Blvd., Suite 501

Anaheim, California, 92805

Phone 714-765-5111

Website http://www.anaheim.net/jobs