PT Customer Service & Sales Agent (New Haven)
Salary
$21.08 Hourly
Location
2061 State Street, Hamden, CT 06517, CT
Job Type
Part-Time
Job Number
01001
Department
Customer Service
Opening Date
10/20/2026
Closing Date
10/30/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
Job Description
Provides system-wide (Hartford, New Haven & Stamford) transit service information and sells monthly bus passes, tickets and other fare media to the public at the CT transit Customer Service and Sales Outlets.
Training Schedule: Monday-Friday, 9:30am-2:30pm
Temporary Hours Schedule: Friday 3:00pm-6:30pm, Saturday 10:00am-6:30pm, Sunday 9:30am-6:00pm
Examples of Duties
- Provides detailed bus transit service information to the public including but not limited to bus routes, schedules, bus stop locations, transfers, bus identification, passenger fares and other company policies. Transit schedules and other user informational aids are given out as requested.
- Documenting and responding to passenger complaints, suggestions, and requests for service changes.
- Booth operations include monthly bus pass, ticket and token sales to the public. Operate an electronic cash register, balance sales receipts against cash received and complete related clerical work as required. A high degree of financial accuracy is necessary.
- Will be expected to work varying shifts and times, including on normal days off, weekends, holidays and reporting to work early or staying late when it is deemed necessary.
- Work cooperatively with all levels of personnel and maintain good public relations.
- Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc.
Has thorough working knowledge of Agency policies and procedures.
Other duties and responsibilities as assigned.
Qualifications
- Minimum possession of a High School Diploma/GED.
- One (1) year of office experience with emphasis on telephone operations and public contact preferred. Knowledge of region is preferred.
- Must have a pleasant personality and possess excellent listening and communication skills along with the willingness to work well with the public. (Bilingual is a plus).
- Must have the ability to quickly learn bus routes and schedules. Must be able to operate an electronic cash register and balance sales receipts accurately.
- A good work record is essential.
- Basic knowledge of software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment. The ability to learn quickly internal software programs. Must be able to handle confidential information.
- Ability to work both independently and in a team environment.
How To Apply
Please visit our website at http://www.cttransit.com/Careers/ to view the full job description and apply.
Why work at CTtransit ?.......
CTtransit offers a highly competitive benefit package to all full-time eligible employees.
Competitive Wages
- Competitive Pay
- Paid Time Off (vacation, sick and holidays)
- 401k and Pension Retirement plans
Insurance
- Low cost no deductible medical, dental and vision including family
- Life Insurance
- Company paid Life Insurance and short term disability plans
- Voluntary Supplemental family, Accident Insurance an Additional Disability Plans
Other Benefits
- Flexible Spending Account
- Employee Assistance Program
- Tuition Reimbursement
Free public transportation for you and your spouse!!!!
For more information about benefits, contact Human Resources.
CTtransit is an Equal Opportunity /Affirmative Action Employer.
01
Do you have at least (1) one year of office experience with an emphasis on telephone operations and/or public contact?
02
Do you have experience in a position requiring excellent customer service skills?
03
Do you have experience in managing customer complaint and inquiry programs?
04
Briefly explain your definition of customer service in transportation.
Required Question
Employer CT TRANSIT
Address 100 Leibert Road
Hartford, Connecticut, 06120
Phone 860-522-8101
Website http://www.cttransit.com/