PSCC Dispatcher

Overview

The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission-critical assets at Kennedy Space Center.

Responsibilities

• Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner.

• Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel.

• Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination.

• Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations.

• Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities.

• Accurately document, track, and update incidents using the Computer-Aided Dispatch (CAD) system.

• Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted.

• Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements.

• Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards.

• Operate and monitor:

• Emergency 911 and administrative telephone systems

• Computer-Aided Dispatch (CAD) systems

• Two-way radio communications systems

• Closed-Circuit Television (CCTV) systems

• Fire and security alarm monitoring systems

• Emergency warning and notification systems

• Criminal Justice Information Services (CJIS) systems

• Driver and Vehicle Information Database (DAVID)

• Incident management and security monitoring platforms

• Identify and communicate security, safety, or operational concerns requiring immediate action.

• Other duties as assigned

Qualifications

Minimum Qualifications:

• High School Diploma or GED required.

• Must meet and maintain applicable requirements of:

• NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel

• NFPA 1221 standards related to emergency communications operations

• Must obtain and maintain certifications for:

• Florida Crime Information Center (FCIC)

• National Crime Information Center (NCIC)

• Criminal Justice Information Services (CJIS)

• Driver and Vehicle Information Database (DAVID)

• National Incident Management System (NIMS)

• FEMA Incident Command System (ICS) courses as required

• Must be able to obtain and maintain a DoD Secret Security Clearance.

• Successfully pass background and drug screening

Preferred Qualifications:

• One (1) year or more of public safety dispatch, emergency communications center, 911 call center, military dispatch, security dispatch, or related experience.
• Experience operating CAD, alarm monitoring, radio communications, CCTV systems, or emergency notification platforms.
• Experience working in a law enforcement, fire service, emergency management, military, government, or security environment.

Knowledge, Skills and Abilities:

• Knowledge of public safety communications principles, dispatch procedures, and emergency response protocols.
• Familiarity with Computer-Aided Dispatch (CAD), radio communications systems, security monitoring technologies, and emergency notification systems.
• Understanding of incident command principles and emergency management procedures.
• Knowledge of records management and documentation requirements.
• Ability to remain calm, focused, and decisive during emergencies and high-stress situations.
• Ability to multitask efficiently while managing multiple incidents, communications channels, and system alerts simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to assess information quickly and prioritize responses appropriately.

Excellent attention to detail and accuracy.