Job Overview:
Pay Range: $18.00hr - $21.00hr
Requirement/Must Have:
- High School Diploma or Equivalent Required.
- One year customer service experience.
- Keyboard/data entry and PC experience preferred.
- Medical Terminology knowledge is helpful but not required.
- Must be flexible and available based on staffing requirements including weekends, holidays, and overtime.
- Must have strong communication skills with the ability to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
- Covid vaccination required; medical exemptions only.
Responsibilities:
- Responsible for all PSC front office duties including customer service, data entry, insurance billing and payments, and problem resolution.
- Follow HIPAA regulations and order office supplies.
- Greet customers appropriately and treat all customers in a courteous manner.
- Assist patients with kiosk sign-in and ensure accuracy of information.
- Contact clients to obtain patient orders.
- Handle customer inquiries.
- Read, understand, and comply with departmental policies, protocols, and procedures including Safety, Compliance, and Quality Assurance manuals.
- Perform basic clerical duties such as filing, faxing, preparing mail, and data entry.
- Adhere to departmental and company policies and attendance guidelines.
- Answer the telephone in a friendly and helpful manner using established scripts.
- Use established protocols for reporting customer complaints.
- Ensure HIPAA Compliance regulations are followed and use test translation tables.
- Complete all required training and assist with stocking of supplies.
- Complete special projects as requested by supervisor or manager.
Nice to Have:
- Keyboard/data entry and PC experience.
- Medical Terminology knowledge.
Skills:
- Customer service.
- Data entry.
- Insurance billing.
- Problem resolution.
- HIPAA compliance.
- Clerical skills.
- Filing.
- Faxing.
- Communication skills.
- Interpersonal skills.
- Organization.
Qualification And Education:
- High School Diploma or Equivalent.
Physical Requirements(Due to nature of job, The candidate must have):
- Ability to stand or sit for prolonged periods.
- Ability to lift 25 lbs.
- Ability to carry 15 lbs for several minutes at a time.
- Ability to talk.
- Ability to maintain constant mental visual attention to details.
- Ability to walk.
- Ability to balance, bend, and kneel.
- Ability to push and pull.
- Ability to reach and twist.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.