Job Description: PSC Registration Clerk
Job Title: PSC Registration Clerk
Location: Hilliard, OH
Duration: 5+ Months (Possibility of Extension)
Shift: EST | Monday to Friday | 8:30 AM - 5:00 PM
Position Summary
We are seeking a detail-oriented and customer-focused PSC Registration Clerk to support front office operations within a Patient Service Center (PSC). The ideal candidate will be responsible for providing exceptional customer service, managing patient registrations, data entry, insurance-related processes, and ensuring compliance with HIPAA regulations. This position may require support across multiple locations as needed.
Key Responsibilities
- Greet patients and visitors professionally and courteously.
- Assist patients with kiosk sign-in and verify registration accuracy.
- Contact clients and healthcare providers to obtain patient orders and required documentation.
- Handle customer inquiries and resolve issues promptly and professionally.
- Perform data entry, filing, faxing, mail preparation, and other clerical duties.
- Answer incoming calls in a friendly and professional manner.
- Follow established procedures for documenting and escalating customer complaints.
- Ensure compliance with HIPAA regulations and patient confidentiality requirements.
- Maintain office supplies inventory and assist with stocking supplies.
- Adhere to departmental policies, procedures, and quality standards.
- Complete all mandatory training requirements.
- Support special projects and perform additional duties assigned by supervisors or management.
- Demonstrate organizational values and commitment to excellent patient care.
Required Qualifications
Experience
- Minimum 1 year of customer service experience required.
- Experience in healthcare, medical offices, registration, or front-desk environments is a plus.
Preferred Qualifications
- Data entry, keyboarding, and general PC experience.
- Familiarity with medical terminology is helpful but not required.
Required Skills
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and make sound decisions based on established procedures.
- Flexibility to accommodate staffing needs, including occasional weekends, holidays, and overtime if required.
- Proficiency in computer applications and data entry systems.
Physical Requirements
- Ability to sit and stand for prolonged periods.
- Frequent walking, reaching, bending, kneeling, pushing, and pulling.
- Ability to lift up to 25 lbs. and carry up to 15 lbs.
- Strong visual attention to detail and accuracy.
- Continuous communication with patients, clients, and team members throughout the workday.