Provider Onboarding Specialist

Position will be responsible for coordinating onboarding of Physicians, Advanced Practice Providers, and other positions as assigned within Billings Clinic. Position will monitor provider onboarding processes within the physician practices and coordinate the efforts of multiple departments including the physician practice, HR, and credentialing. Will be responsible for addressing and resolving obstacles that may arise in the physician onboarding process. Will be an engaged and helpful resource to providers prior to their start date at Billings Clinic. This position provides individual assistance to new providers assisting them to navigate the numerous groups that interface with the physician obtaining appropriate access to systems. Position requires strong communication, organizational, analytical, and multi-tasking skills. Position must possess a professional demeanor that is highly customer focus oriented because of direct daily interactions with internal and external customers including physicians, and allied health staff. Other duties as assigned.

Essential Job Functions

• Determine the groups that the new provider needs to interact with based on the role the provider will be performing to ensure they have all the necessary system processes and orientation complete.
• Single point of contact for all new provider onboarding steps; ability to track and manage multiple new providers' progress through the onboarding process including tracking credentialling status and occupational requirements.
• Follows up with provider on outstanding materials due to Billings Clinic for onboarding purposes, as well as departments within Billings Clinic.
• Ensures provider can start with Billings Clinic in a timely manner that supports the provider transition and patient care needs.
• Participates in process improvements to ensure Billings Clinic is perceived as an employer of choice.
• Establishes and promotes a collaborative relationship between the various onboarding groups to ensure a smooth onboarding process.

Minimum Qualifications

Education

• Minimum High School or GED
• Preferred 2 Year / Associate Degree

Experience

• 3 Years in administrative and/or customer service experience in a related area.

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.