PROTECTIVE SERVICES SAFETY OFFICER - FULL-TIME About The DoSeum The DoSeum is San Antonio’s only museum exclusively devoted to children ages 11 and under. As the city’s premier resource for early learners, their caregivers, and their educators, we cultivate innovative thinkers capable of mastering the opportunities of tomorrow. Featuring more than 100,000 square feet of interactive exhibits— both indoor and outdoor—The DoSeum promotes constructivist, inquiry-based learning related to STEAM and early literacy. Our mission is to grow curious minds, connect families and transform communities through joyful learning and discovery.
POSITION OVERVIEW
The Protective Services Safety Officer helps create a safe, welcoming environment where children and families can learn, explore, and play. Reporting to the Protective Services Manager, this highly visible role combines safety, emergency preparedness, guest service, and de-escalation. The Protective Service Safety Officer regularly interacts with guests, staff, and volunteers while monitoring The DoSeum environment, responding to incidents, and helping prevent safety concerns before they escalate. This is a great opportunity for someone interested in beginning or growing a career in safety, security, or emergency preparedness. The DoSeum provides training and hands-on experience to help the right candidate build their skills in a unique, family centered environment.
We are looking for someone who brings sound judgment, dependability, strong communication skills, situational awareness, and the ability to remain calm under pressure. Previous professional safety or security experience is not required; we value candidates who are eager to learn and committed to creating a safe and welcoming environment. The DoSeum will provide training in museum-specific safety procedures and required emergency response protocols. This role is primarily a daytime position; however, flexibility is required to work evenings for events and rentals, occasional overnight shifts as needed. Weekend availability (Saturday & Sunday) is required for this position. ESSENTIAL RESPONSIBILITIES SAFETY & EMERGENCY RESPONSE - Maintain a visible and approachable presence through The DoSeum’s indoor and outdoor spaces to help promote the safety of guests, staff, volunteers, and property.
- Patrol museum facilities and grounds to identify and report potential safety or security concerns.
- Respond calmly and appropriately to incidents and emergencies in accordance with The DoSeum’s Emergancy Action Plan, including situations involving first aid, fire, severe weather, power outages, lost or separated children, suspicious activity, security concerns, and other emergencies.
- Support established procedures for emergency evacuation, emergency egress, and incident response.
- Assist the Protective Services Manager with routine inspections of AEDs, CPR, First Aid, emergency response, and other safety procedures.
- Complete required FEMA coursework within the established training period following hire.
GUEST & STAFF SUPPORT - Provide a friendly, professional and approachable presence for guests, staff, and volunteers.
- Respond to guest concerns with patience, professionalism, and sound judgment.
- Use mindful de-escalation techniques and The DoSeum’s LAST service recovery model when addressing challenging or emotionally charged situations.
- Support a family and child centered environment focused on safety, courtesy, quality, inclusion, and positive guest experiences.
- Assist staff and volunteers during safety incidents and emergency situations.
- Learn and utilize The DoSeum’s shared language and practices that promote inclusion and belonging
PREPAREDNESS & DOCUMENTATION - Accurately document incident, safety concerns, and response using The DoSeum’s electronic and manual incident reporting systems.
- Assist with emergency preparedness activites and staff training as directed by the Protective Services Manager.
- Maintain awareness of emergency equipment, evacuation routes, safety procedures, and security systems throughout the property.
- Communicate safety concerns promptly and appropriately to Protective Services leadership and other museum leaders as needed.
OTHER DUTIES AND RESPONSIBILITIES - Demonstrate a positive, professional, and collaborative approach when working with guests and colleagues.
- Maintain reliable attendance and punctuality
- Work collaboratively as part of the Protective Services team and across museum departments.
- Participate in required organizational and departmental training.
- Perform other duties as assigned based on organization.
MINIMUM QALIFICATIONS - High school diploma or GED
- Strong customer service and interpersonal skills.
- Ability to remain calm, professional, and solution-focused during stressful or challenging situations.
- Ability to communicate clearly and respectfully with children, families, staff, volunteers, and members of the public.
- Strong observation skills and attention to detail.
- Ability to follow established safety procedures and respond appropriately to direction during emergency situations.
- Ability and willingness to learn safety, security, emergency response, and incident reporting procedures.
- Ability to accurately document incidents and communicate information verbvally and in writing.
- Ability to work a flexible schedule, including evenings, weekends, and some holidays based on operational needs.
- Valid Driver’s license.
PREFFERED QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES To perform the job successfully, an individual should demonstrate the following: - Guest Service – Provides friendly, professional assistance; Responds promptly to Guest needs while maintaining a safe and welcoming environment.
- Teamwork – Works collaboratively with others; Supports team efforts; Asks for and offers help when needed.
- Communication – Communicates clearly and respectfully with children, families, Guests, staff, and volunteers; Listens effectively and accurately documents incidents.
- Safety & Situational Awareness – Maintains awareness of surroundings; Identifies and reports potential safety or security concerns; Follows established safety and emergency procedures.
- Judgment & Composure – Remains calm under pressure; Uses sound judgment when responding to challenging situations; Knows when to intervene, request assistance, or escalate concerns.
- Dependability & Integrity – Maintains reliable attendance; Follows direction and takes responsibility for assigned duties; Treats others with respect and demonstrates professionalism and integrity.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. - Regularly works throughout indoor and outdoor museum environments.
- Regularly stands and walks for extended periods during shift.
- Must be able to move quickly though the facility when responding to alarms, incidents, or emergencies.
- Regulary uses stairs and may occasionally be required to climb ladders as part of assigned duties.
- May work outdoors and experience varying weather conditions.
- May work in environments with varying noise levels and large numbers of guests.
- Must be able to lift and/or move up to 50 pounds.
- Must be comfortable interacting regualry with children, families, guests, volunteers, and staff.
- Schedule may include evenings, weekends, holidays, and special events based on museum operations.
The above statements are intended to describe the general nature of work performed by the Protective Services Safety Officer. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, which can be revised in real-time at the discretion of the Chief Program Officer. The DoSeum is an equal opportunity employer.
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