Must apply on Ross Careers Website. Please apply at Ross-- https://jobs.rossstores.com.
Protection Specialist (SPS).
Ross Dress for Less.
Job Summary:
The Store Protection Specialist (SPS) is responsible for creating a safe and secure shopping environment while supporting sales floor operations and delivering excellent customer service. The SPS serves as a visible deterrent to theft through strong customer engagement, awareness, and execution of Ross's Shortage One Plan initiatives.
This position helps reduce shrink by maintaining a high level of command presence, monitoring store activity, identifying shortage opportunities, and supporting operational compliance. The SPS partners closely with Store Leadership to promote a clean, safe, and customer-focused shopping experience.
Essential Responsibilities:
- Provide exceptional customer service by greeting and engaging customers throughout the store.
- Maintain a highly visible presence at store entrances, exits, and high-risk areas.
- Support Ross's Shortage One Plan through proactive shortage awareness and prevention.
- Monitor store activity and identify potential theft, fraud, and safety concerns.
- Communicate observations and concerns to Store Leadership and Loss Prevention partners as appropriate.
- Perform safety inspections and identify hazards that could impact customers or associates.
- Support Emergency Response procedures and assist with incident documentation.
- Monitor fitting room areas and other shortage-sensitive locations.
- Ensure merchandise protection devices, EAS tags, and security fixtures are utilized correctly.
- Observe and report operational compliance opportunities related to shortage control.
- Build positive working relationships with store associates and leadership teams.
- Support a clean, safe, organized, and customer-ready sales floor.
- Complete all required training and company-directed reporting accurately and on time.
- Assist with maintaining a welcoming environment that supports both customer satisfaction and shortage reduction.
Required Qualifications:
- High school diploma or equivalent preferred.
- Previous retail, customer service, security, loss prevention, or asset protection experience preferred.
- Strong observation and problem-solving skills.
- Ability to remain alert and focused in a fast-paced environment.
- Effective verbal and written communication skills.
- Ability to interact professionally with customers, associates, and leadership.
- Basic computer skills and ability to complete required reports and documentation.
- Reliable attendance and schedule flexibility, including evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to move throughout all areas of the store.
- Ability to occasionally lift up to 25 pounds.
- Ability to observe activities across large retail environments.
- Ability to work in a fast-paced retail setting.
Success Profile:
The ideal Store Protection Specialist:
- Demonstrates strong customer service skills.
- Maintains a professional and approachable presence.
- Supports a culture of safety, accountability, and integrity.
- Exhibits strong attention to detail.
- Remains calm and professional in challenging situations.
- Takes ownership of shortage prevention and operational excellence.
Why Join Ross?:
At Ross Dress for Less, our focus is delivering great values to customers while providing opportunities for growth and development. We offer a supportive team environment, competitive benefits, and opportunities to build a rewarding retail career.
Ross Stores is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all associates.