Protected Leave & Accommodation Manager (WMS2/DLS)

Protected Leave & Accommodation Manager (WMS2/DLS)

Salary

$89,412.00 - $125,184.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-07867

Department

Health Care Authority

Division

DLS

Opening Date

09/23/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

Protected Leave & Accommodation Manager (WMS2/DLS)

This recruitment is posted continuously. Application review will begin on October 6th 2026, and you are encouraged to submit your application materials as soon as possible. The hiring manager reserves the right to close the posting at any time once a selection has been made.

The Opportunity

The Protected Leave and Accommodation Manager provides expert human resource guidance and operational leadership to the Protected Leave and Accommodation Team, and is responsible for directing, managing, and maintaining the agency's Protected Leave and Accommodations program for approximately 1,800 HCA employees throughout the state. It ensures legal compliance, strategy formulation, administration, consultation, and resolution of issues for:

• Family and Medical Leave Act (FMLA).
• Paid Family and Medical Leave (PFML).
• Americans with Disabilities Act (ADA) and Reasonable Accommodation (RA).
• Washington Law Against Discrimination (WLAD) related to religious accommodations.
• Pregnant Workers Fairness Act (PWFA) and Healthy Starts Act (HSA).
• Uniformed Services Employment and Reemployment Rights Act (USERRA).
• Other legally protected leaves.
• Shared Leave.

This position also serves as the agency's Workers Compensation Coordinator, managing all Labor and Industries (L&I) workers' compensation claims for the agency, and managing the Infants at the Workplace program. It provides expert interpretation and consultation to agency employees, supervisors, and executive leadership regarding relevant WACs, RCWs, and relevant articles of the Collective Bargaining Agreement (CBA), policies, and procedures, and processes that apply to reasonable accommodation and legally protected leave. The incumbent is responsible for reducing and mitigating the risks associated with protected leaves, RA, and Worker's Compensation claims (including Return to Work) on behalf of the agency.

Key Responsibilities Include:

• Research legislation, case law, and trends relating to ADA, WLAD, FMLA, PFML, USERRA, Shared Leave, PWFA/HSA, and Workers Compensation and develops and updates agency policies, procedures, and practices to ensure compliance with federal and state requirements and reduce agency liability.
• Develops and presents training to agency leaders in areas of assigned responsibilities to support agency-wide compliance with federal, state, and agency requirements.
• Conducts legislative analysis on behalf of the agency for bills related to scope of assigned subject matter expertise, as detailed above.
• Provides subject-matter expertise and participates in internal agency investigations in response to HRC/EEOC complaints, as requested.
• Develops and maintains processes and databases for case management, documentation, and analysis, for all assigned programs. Independently manages, maintains, monitors and/or assigns case load of employees requesting RA, FMLA, PFML, and Shared Leave, ensuring documentation is received.
• Facilitates the interactive RA process with management and employees, including: reviews medical information to assess accommodation needs; explores options and negotiates appropriate accommodations consistent with business needs, documented medical necessity, and reasonableness under the ADA. Provides advice on implementation of agreed upon accommodation(s) to applicants/employees, supervisors, and managers.
• Reviews cases, researches options, and consult with senior Human Resources Management and/or Assistant Attorney General (AAG) staff to formulate strategies to minimize agency legal exposure when addressing unprecedented cases. Consults with senior management to review and determine options for managing complex cases and facilitates the interactive RA process according to planned strategy.

Why You'll Love This Role:

This role is an exceptional opportunity for an HR leader who wants to help employees be aware of and receive protected leave entitlements and supports, and make a tangible, positive impact on employee well-being, while ensuring agency compliance with these programs.

What You Bring:

The ideal candidate for this role is an experienced human resources professional who excels at balancing empathetic employee advocacy with high-level business planning.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

Broad-based senior-level professional human resource competencies, which includes professional knowledge and legal understanding of: Americans with Disabilities Act (ADA), reasonable accommodation (RA), and Family and Medical Leave Act (FMLA). Professional human resource competencies must include the demonstrated ability to:

• Determine accurate FMLA eligibility.
• Implement effective and ADA compliant reasonable accommodations.
• Process worker's compensation claims.
• Understand WA state's PFML eligibility.
• Understand authorizing environments for professional personnel administration in public sector employment.
• Research complex HR data, apply appropriate legal and policy requirements, and develop appropriate options.
• Resolve complex or difficult human resources issues having broad potential impact.
• Understand and apply complex human resource related laws, rules, and policies.
• Interpret and apply concepts in the context of a dynamic workforce.
• Effectively manage competing priorities.
• Effectively communicate complex ideas and information orally and in writing regarding highly technical and sensitive matters to diverse groups of people.
• Maintain the highest level of confidentiality at all times.
• Anticipate problems and use appropriate independent judgment during challenging situations.
• Understand the customer's organization and mission and provide proactive guidance.
• Use appropriate channels of communication; foster effective working relationships, maintain composure during tense situations and propose solutions to resolve conflict.
• Develop and deliver HR-related trainings in area of expertise.
• Take action to learn and grow.
• Take action to meet the needs of others.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• Master's degree in human resources, social or organizational behavioral sciences, or related field.
• Six (6) or more years of recent direct experience as a Protected Leave Specialist or similar role in Washington State government.
• Certification as a Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR).
• Certification through the Society for Human Resources Management (SHRM) as a Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP).
• Understanding of Medicaid, Public Employee Benefits, and the mission and organizational structure of HCA.

About the Division of Legal Services

DLS provides centralized administrative and legal support to all divisions to mitigate risk, comply with changing state and federal laws, and assist HCA in accomplishing its goals. The HR office manages the agency's people resources and all aspects of employment including: classification, compensation, recruitment and hiring, terms of employment, onboarding, HR data and reporting, labor relations, training, organizational development, DEI, protected leave, reasonable accommodation, employee relations, out-of-state telework, personnel policies, employee performance management, employment investigations, separation/offboarding, and unemployment.

The Washington State Health Care Authority:

Better Health. Better Care. A Healthier Washington

At HCA, we work to ensure people across Washington have access to high-quality health care. As the state's largest health care purchaser, we serve nearly 3 million Washington residents through Apple Health (Medicaid), public and school employee benefits, and behavioral health programs. Together we're building a stronger Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you'll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work Location and Schedule:

This is a full-time 40-hour-per-week HYBRID position. You will report to the HCA office located in Olympia, WA 2 days a week and occasionally at other times to meet business needs for in-person work. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs. When working in-person, you will work in a shared space, open office environment. In this role you'll regularly collaborate with colleagues, Agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Duties

• Research legislation, case law, and trends relating to ADA, WLAD, FMLA, PFML, USERRA, Shared Leave, PWFA/HSA, and Workers Compensation and develops and updates agency policies, procedures, and practices to ensure compliance with federal and state requirements and reduce agency liability.
• Develops and presents training to agency leaders in areas of assigned responsibilities to support agency-wide compliance with federal, state, and agency requirements.
• Conducts legislative analysis on behalf of the agency for bills related to scope of assigned subject matter expertise, as detailed above.
• Provides subject-matter expertise and participates in internal agency investigations in response to HRC/EEOC complaints, as requested.
• Develops and maintains processes and databases for case management, documentation, and analysis, for all assigned programs. Independently manages, maintains, monitors and/or assigns case load of employees requesting RA, FMLA, PFML, and Shared Leave, ensuring documentation is received.
• Facilitates the interactive RA process with management and employees, including: reviews medical information to assess accommodation needs; explores options and negotiates appropriate accommodations consistent with business needs, documented medical necessity, and reasonableness under the ADA. Provides advice on implementation of agreed upon accommodation(s) to applicants/employees, supervisors, and managers.
• Reviews cases, researches options, and consult with senior Human Resources Management and/or Assistant Attorney General (AAG) staff to formulate strategies to minimize agency legal exposure when addressing unprecedented cases. Consults with senior management to review and determine options for managing complex cases and facilitates the interactive RA process according to planned strategy.

Supplemental Information

Our commitment to an inclusive workplace

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

Application Directions:

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• 3 Professional References: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.

We encourage you to apply

If you meet the required qualifications for this position; we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.

Veterans

We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans' preference in accordance with Washington State Law. If you are claiming veterans' preference, be sure to attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

Need accommodations or have questions?: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Angelic Matthews Human Resources Consultant - Recruiter at angelic.matthews@hca.wa.gov and reference the recruitment title and job number in the subject line.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Subscribe to HCA Job Alerts

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

I acknowledge that this position will be eligible to telework but is typically required to report on-site 2 business days per week to meet business needs (Olympia, WA). I also acknowledge that telework is a privilege and may be revoked at any time.

• Yes
• No

02

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• Yes
• No

03

Will you require sponsorship for an employment-related immigration benefit, either now or in the future?

• Yes
• No

04

How would you rate your ability to determine accurate FMLA eligibility?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

05

How would you rate your ability to implement effective and ADA compliant reasonable accommodations?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

06

How would you rate your ability to process worker's compensation claims?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

07

How would you rate your ability to understand WA state's PFML eligibility?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

08

How would you rate your ability to understand authorizing environments for professional personnel administration in public sector employment?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

09

How would you rate your ability to research complex HR data, apply appropriate legal and policy requirements, and develop appropriate options?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

10

How would you rate your ability to resolve complex or difficult human resources issues having broad potential impact?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

11

How would you rate your ability to understand and apply complex human resource related laws, rules, and policies?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

12

How would you rate your ability to interpret and apply concepts in the context of a dynamic workforce?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

13

How would you rate your ability to effectively manage competing priorities?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

14

How would you rate your ability to effectively communicate complex ideas and information orally and in writing regarding highly technical and sensitive matters to diverse groups of people?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

15

How would you rate your ability to maintain the highest level of confidentiality at all times?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

16

How would you rate your ability to anticipate problems and use appropriate independent judgment during challenging situations?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

17

How would you rate your ability to understand the customer's organization and mission and provide proactive guidance?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

18

How would you rate your ability to use appropriate channels of communication; foster effective working relationships, maintain composure during tense situations and propose solutions to resolve conflict?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

19

How would you rate your ability to develop and deliver HR-related trainings in area of expertise?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov