Clinic Manager

Highlights

Summary

The Clinic Manager determines the success of their Martin Bionics clinic location. As the lead practitioner for the clinic, the clinic manager is responsible for the quality of care for every patient the clinic interacts with, from consultation to final delivery and follow-up care. In addition to overseeing clinical care, the Clinic Manager is also responsible for leading the clinic staff and managing administrative functions of the facility.

Primary Duties

• Set the culture & environment of the clinic

• • Informed by our corporate values: Humane, Humble, Honorable, & Heroic

• • Foster a collaborative work environment, manage within the parameters of the organizational chart

• • Lead with positivity and optimism

• Oversee patient care

• • Provide patient-centric care, prioritizing patient quality of life

• • Produce quality craftsmanship, finding unique solutions for challenging presentations

• • Oversee the full life cycle of patient care: consultation, evaluation, fitting, final delivery, and follow-up care

• • Obtain outcome measures consistent with company goals

• • Resolve and report patient complaints

• Achieve clinic goals

• • Meet or exceed revenue targets and delivery goals

• • Manage Work In Process (WIP) patients and set the day-to-day cadence of the office

• • Effectively implement and execute company policies & procedures 

• • Ensure administrative compliance, meeting collections goals

• • Manage the clinic P&L, controlling Cost of Goods Sold (COGS) and office expenses

• Manage time effectively

• • Orchestrate the scheduling of patient- and non-patient appointments, striking the balance of a full patient load with necessary administrative time

• • Complete clinical notes within 48 hours of each patient encounter

• • Lead weekly WIP meetings with clinic staff 

• Lead the team

• • Set clear expectations for team members and facilitate proper communication

• • Implement corrective action, work with corporate team to provide training and resources to clinic staff

• • Assist with staffing and hiring duties

Additional Duties

• Housekeeping

• • Maintain a professional and orderly workspace

• • Oversee the maintenance of the facilities
• All other job duties as assigned.

Characteristics of the Ideal Candidate

• Analytical - Creative, problem-solving ability.
• Articulate - Both verbally and in writing.
• Collaborative - Constructively workshop solutions to problems with others. Team player.
• Curious - Willingness to learn and ask thoughtful questions.
• Flexible - Resilience in a fast-paced, changing environment.
• Interpersonal - Able to empathize with customers and team members.
• Motivated - Independently takes initiative and proposes solutions. Self-starter.
• Organized - Attentive to detail.

Department Structure

• Director, Clinic Sales
• • Clinic Manager
  • • Patient Care Coordinator
    • Patient Advocate
    • Prosthetist
    • Prosthetic Technician

Qualifications

• 5+ years of experience in prosthetic care

• State O&P license 

• ABC Certified Prosthetist (CP) or Certified Prosthetist Orthotist (CPO) preferred

• Familiarity with Martin Bionics’ socket system, or other adjustable systems, preferred

• Previous leadership experience, preferred

Evaluation

• Regular, informal one-on-one meetings with supervisor for bi-directional feedback
• Formal performance review to take place annually

Physical Demands

• Physical demands befitting normal out-patient prosthetic care. 

• Periods of working on a computer.

• Occasional travel. 

Benefits

• Comprehensive health, dental, and vision insurance plans, including generous employer contribution to health insurance premium

• 3-weeks paid time off (PTO)

• 11 paid holidays annually, including 2 floating holidays

• 401(k) retirement plan with 3% company match

• Company provided short-term disability and life insurance, plus option for supplemental short-term and long-term disability insurance