Property Support Specialist - Forge Management, Seattle

Property Support Specialist

BUSINESS SUCCESS DIVISION — FORGE CENTRAL 

Who We Are

Forge is a Seattle- and Salt Lake City-based start-up whose mission is to make space for people to live vivid stories in valued communities. Guided by this purpose, Forge aims to be the leading force in urban property management, crafting immersive, high-performing communities where stories thrive and value is realized.

Forge leads with predictive analytics, centralized expertise, and operational precision—delivering high-quality resident experiences without sacrificing efficiency.

Who We Need

This role provides essential support and requires someone who can step in quickly, work independently, and manage high‑volume, time‑sensitive workflows with minimal onboarding time.

As a Property Support Specialist, you’ll serve as a dedicated support partner to a small group of Community Managers—handling leasing administration, payments, notices, documentation, and Entrata workflows that keep multiple properties running smoothly.

This role is ideal for someone who thrives in structured processes, enjoys systems‑driven work, and can confidently execute core tasks without extensive ramp‑up.

What You’ll Do

Leasing & Resident File Administration

• Prepare and process renewal offers, track responses, and update lease terms accurately.

• Generate new lease documents in coordination with Leasing Brokers and Compliance.

• Monitor lease execution milestones and maintain clean, complete resident files.

• Support eviction documentation to ensure files meet legal and regulatory requirements.

Payments & Document Processing

• Deposit resident payments with accuracy and attention to eligibility and timing.

• Sort, digitize, and route incoming resident documents and mail.

• Maintain confidentiality and precision when handling financial and resident information.

Delinquency Coordination

• Prepare late‑payment notice packets for on‑site posting.

• Contact delinquent residents to provide payment support and available resources.

• Maintain organized delinquency and eviction records to support legal timelines.

Entrata Systems Support

• Provide first‑line troubleshooting for Entrata settings, permissions, and workflow issues.

• Support system audits, data cleanup, and configuration tasks as directed.

• Help maintain standardized Entrata practices across properties.

Cross‑Team Collaboration & Backup Support

• Partner with Community Managers to ensure smooth execution of leasing, payments, notices, and resident file accuracy.

• Coordinate with Accounting, Compliance, and Leasing to ensure alignment on tenant status and financial records.

• Provide backup support for Compliance and other Property Support Specialists during absences.

Portfolio Support (As Needed)

• Assist with documentation processing and Entrata troubleshooting for new properties as they onboard.

• Support integration into existing workflows when required.

Your Impact Will Be Measured By

• Timeliness and accuracy of lease processing

• Clean, compliant resident files

• Accuracy and timeliness of payment and document processing

• Reliability of delinquency and eviction support

• Responsiveness and effectiveness in Entrata troubleshooting

• Ability to quickly onboard and independently manage core workflows

• Internal team satisfaction with support provided

The Ideal Match

You’re organized, dependable, and energized by keeping systems running cleanly behind the scenes. You bring exceptional attention to detail, strong technology acumen (especially in Entrata), and a solutions‑oriented approach to daily operations.

You’re able to step into established workflows quickly, operate independently, and provide reliable support during a defined coverage period. Experience in leasing administration, property management, or centralized operations is strongly preferred.

Compensation & Position Details

• Compensation: $75,000-80,000/year, paid semi‑monthly

• Reports to: Systems Engineer

• Location: Forge Management HQ (Fremont neighborhood - Seattle, WA) - hybrid

• Direct Reports: None

Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most:

Healthcare

• 100% employer-paid Medical, Dental, and Vision coverage for you

Paid Time Off

• 20 days of PTO per year (accrued)
• 2 Service Days (1 Personal, 1 Community)
• 8 Paid Holidays + 2 Floating Holidays

Wellness

• Calm App membership for mental well-being
• Employee Assistance Program (EAP)

Financial Security

• 401(k) with 100% employer match up to 4%
• $20,000 employer-paid Life Insurance

Communication Support

• $75 monthly cell phone stipend

Long-Term Growth

• 1 extra PTO day for each year of service (starting after 5 years)
• 30-day Sabbatical after 10 years with Forge

Benefits are subject to change throughout employment

Connection to Our Mission

By ensuring leasing transactions, payments, notices, documentation, and system workflows are handled with precision, you help maintain the operational foundation that allows our teams—and our residents—to focus on what matters most: creating and living vivid stories in valued communities.

Check out all of our current openings here: https://www.managedbyforge.com/careers