The Property Manager is responsible for the oversight, operation and financial success of Class A office buildings and amenities which consists of courtyard area, ground floor restaurants and retail. This position will work with the property management team responsible for elevating the workplace experience by designing and delivering best-in-class memorable experiences through property specific programming, promotion of the building's brand personality, curating local vendor partnerships, and cultivating a sense of neighborhood at the buildings. This dynamic position contributes significantly to enhancing the customer journey and fostering a collaborative, culture-centric environment within the division.
KEY RESPONSIBILITIES:
- Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
- Lead the effort to help drive customer and retail retention and increase overall customer and retail satisfaction.
- Build strong customer relationships by proactively addressing customer inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
- Review and approve all property invoices and submit for payment.
- Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
- Negotiate and manage vendor contracts.
- Manage capital improvement projects.
- Develop and implement ideas to maximize operating efficiency and financial performance of the assigned portfolio.
- Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements.
- Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
- Review and monitor daily work order report and weekly outstanding work order report.
- Initiate customer billings and handle collection as needed.
- Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems).
- Cooperate with the maintenance team to administer preventative maintenance programs.
- Coordinate customer move-ins and move-outs to promote positive customer relations and to protect the property.
- Be actively involved in all suite improvement projects.
- Review and provide explanations for monthly operating expense variances.
- Review and understand leases related to assigned portfolio.
- Coordinate customer projects and follow-up on customer work requests.
- Prepare, update, and distribute information for on-call material.
- Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication.
- Distribute annual customer surveys and implement response plan based on survey results.
- Adhere to OSHA requirements related to assigned portfolio.
- Manage property acquisition and/or new property start up as needed.
- Assist in special projects for department as needed.
QUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES:
- Proactive attitude and a genuine passion for delivering exceptional customer experiences.
- Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
- Flexibility and adaptability to changing priorities and environments.
- Proactive mindset with a focus on continuous improvement and problem-solving
- Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
- Excellent written and oral communication skills, with proficiency in MS Office and internet applications.
EDUCATION/EXPERIENCE:
- Bachelor's degree is strongly preferred.
- 3+ years experience in commercial property management, including retail/restaurant property management experience
- Professional designation, (CPM or RPA), attained or in progress is DESIRED.
- Budgeting/reporting experience.
- Proven experience managing capital improvement projects
Why Join Our Team
At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish.
What Sets Us Apart
As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-its not just words on a page, but a way of working and living every day. We are more than just a commercial real estate company-we are in the business of creating remarkable workplaces that inspire and support growth, community and connection.
Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and video conferencing equipment. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is of a general office nature; while performing the duties of this job, the employee is regularly required to sit, stand, stoop, balance, walk, kneel, crouch, talk, hear, and see; required to use arms and hands to reach; typing on computer keyboard and using phone is required. Must be able to inspect all areas of the properties, including roof, and/or basement.
May occasionally lift, push, or pull up to 10 pounds.