Job Description
At Habitat for Humanity Philadelphia ("HFHP"), we are builders who work alongside, not for others. We are driven by accountability and defined by our stick-to-itiveness. The Property Manager is responsible for the daily operations, stewardship, compliance, homeowner relations, financial coordination, and physical oversight of HFHP's homeownership properties. This role ensures that assigned properties are managed in a professional, efficient, mission-driven, and homeowner-centered manner while supporting affordable homeownership program requirements, property standards, resale restrictions, occupancy requirements, and other applicable funder, local, state, and organizational requirements.
Responsibilities
- Oversee day-to-day administrative and operational activities for assigned HFHP homeownership properties.
- Maintain accurate property, homeowner, occupancy, resale, warranty, repair, and program records.
- Coordinate property onboarding, homeowner transitions, resale processes, move-in readiness, and related documentation.
- Monitor property performance, including occupancy status, homeowner compliance, service requests, maintenance follow-up, insurance documentation, and property condition.
- Support implementation of HFHP policies, homeowner agreements, deed restrictions, resale provisions, and program guidelines fairly and consistently.
- Support the development and implementation of the Multifamily program education curriculum by identifying and coordinating qualified workshop presenters, scheduling required education sessions, and tracking participant completion in accordance with program requirements.
- Ensure ongoing compliance with applicable affordable homeownership program requirements, including income eligibility, occupancy, resale restrictions, deed covenants, affordability periods, and funder requirements.
- Maintain complete and accurate homeowner files, eligibility documentation, occupancy records, resale documentation, and compliance records.
- Prepare and submit required reports to HFHP leadership, funders, housing agencies, lenders, and regulatory partners as assigned.
- Support monitoring visits, file reviews, audits, inspections, and corrective action plans related to affordable homeownership properties.
- Track homeowner compliance with program obligations, including owner-occupancy, insurance, taxes, maintenance standards, and other requirements outlined in homeowner agreements or property documents.
- Provide professional, respectful, and responsive service to homeowners, applicants, guests, neighbors, vendors, and community partners.
- Address homeowner questions, concerns, notices, compliance issues, maintenance coordination matters, and property-related disputes in a timely and documented manner.
- Coordinate homeowner communication regarding inspections, repairs, warranties, resale processes, occupancy requirements, and program obligations.
- Promote stable, safe, and well-maintained homeownership communities that support HFHP's mission and long-term affordability goals.
- Collaborate with homeowner services staff, construction staff, finance staff, community partners, lenders, and public agencies when appropriate.
- Conduct or coordinate regular property, exterior, common area, and home condition inspections as applicable to verify safety, curb appeal, maintenance standards, and program compliance.
- Coordinate with Build staff, vendors, contractors, and homeowners to ensure timely completion of approved repairs, warranty items, preventive maintenance, and property improvements.
- Monitor service requests and homeowner follow-up to ensure property issues are documented and resolved appropriately.
- Support emergency response procedures, property preparedness, insurance coordination, and safety-related communications as required.
- Coordinate homeowner payments, fees, assessments, escrow-related items, reimbursements, or other charges in accordance with HFHP policy and applicable agreements.
- Monitor delinquency or noncompliance matters, issue notices, support repayment or corrective action plans when approved, and coordinate with leadership regarding legal or enforcement action when necessary and appropriate.
- Assist with property budgets, purchase orders, invoices, expense tracking, monthly reports, insurance documentation, and financial performance reviews.
- Maintain confidentiality and accuracy in all homeowner, financial, compliance, and property records.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree in property management, business administration, housing, real estate, social services, or a related field preferred.
- Minimum of three to five years of property management, housing program, real estate, homeowner services, or affordable housing experience preferred.
- Knowledge of affordable homeownership programs, fair housing, property stewardship, resale restrictions, deed covenants, occupancy requirements, homeowner agreements, and compliance documentation preferred.
- Affordable housing, housing counseling, real estate, fair housing, or property management certifications preferred or required within a designated period after hire.
- Strong written and verbal communication, customer service, organization, problem-solving, and conflict-resolution skills.
- Ability to manage multiple priorities, meet deadlines, maintain accurate records, and work respectfully with homeowners and community members from diverse backgrounds.
- Proficiency with Microsoft Office and property management, housing, or compliance software preferred.
- Availability to respond to urgent property matters, homeowner issues, inspections, or emergencies as required by HFHP policy.
- Ability to obtain required Habitat Federal and Pennsylvania licensure for loan originators (QLO/MPAR and NMLS).
- Understanding of HFHP's vision and desire to advance our mission.
- Ability to climb and descend stairs as needed, as the office is located on two floors and regular movement between levels may be required.
- Ability to sit for extended periods at a computer and desk workstation.
- Ability to lift and carry 25 pounds.
- Ability to work primarily on site at assigned properties and travel locally as needed.
- Ability to walk properties, navigate stairs, inspect homes, exterior areas, and common areas as applicable, use standard office equipment, and occasionally lift or move light materials.
Compensation:
- Salaried position. Compensation commensurate with experience.
#LI-aff
How to Apply
Please apply through the portal by submitting a resume and cover letter. No calls, please.