Property Manager - Operations Leader

Thrive

  • Louisville, Kentucky
  • 17 days ago

    Highlights

    This is a leadership and operations role, focused on driving property performance, strengthening processes, and ensuring a consistently high-quality resident experience. You will serve as the operational leader for the property, supporting the team, addressing challenges, and identifying opportunities to improve how things work.

    Numbers & Facts

    LocationLouisville, Kentucky

    Description

    About the Role

    We are seeking a hands-on Property Manager / Operations Leader to oversee the daily operations of a residential community.

    This is a leadership and operations role, focused on driving property performance, strengthening processes, and ensuring a consistently high-quality resident experience. You will serve as the operational leader for the property, supporting the team, addressing challenges, and identifying opportunities to improve how things work.


    What You’ll Do

    • Lead daily operations for the residential community

    • Manage and develop on-site leasing and maintenance teams

    • Serve as the primary escalation point for operational and personnel issues

    • Drive accountability for performance, service standards, and outcomes

    • Oversee leasing performance, occupancy, and pricing activity

    • Conduct regular 1:1s with team members to support growth and performance

    • Identify gaps in process and implement operational improvements

    • Track KPIs and ensure accurate property-level reporting

    • Support lease-up activity and the integration of new acquisitions as needed

    • Partner with centralized teams to improve systems and execution


    What Success Looks Like

    You will succeed in this role if you:

    • Thrive in environments where things are still being built and improved

    • Naturally take ownership and bring structure to complexity

    • Balance people leadership with operational discipline

    • Focus on solving root causes, not just day-to-day issues

    • Are comfortable managing multiple priorities within a fast-paced property environment


    Ideal Background

    • Property management or hospitality/service leadership experience

    • Experience managing residential property operations preferred

    • Experience leading small teams, including leasing and maintenance

    • Exposure to lease-ups, acquisitions, or property transitions is a plus

    • Strong communicator with a people-first leadership style


    Why This Role

    • Opportunity to step into a true property leadership position

    • High autonomy to improve processes and shape operations

    • Growing organization with expansion plans

    • Direct impact on the team, residents, and operational success

    • Stable base salary + bonus potential


    We’re Looking For Someone Who…

    Isn’t just maintaining properties, but actively improving them.
    A leader who builds structure, supports people, and drives better outcomes across multiple communities.


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