SUMMARY
Maintain the physical asset and maximize the financial returns from that asset in accordance with the owners objectives and within the Rules and Regulations as set forth from HUD and/or MSHDA.
ESSENTIAL JOB FUNCTIONS
Operations Management
Supervise maintenance staff, including maintenance supervisor and any contract workers
Supervise scheduling of maintenance work
Make regular follow-up inspections on maintenance work
Make regular inspections of grounds, including all common hallways
Supervise all vacant apartment make-ready procedures
Make recommendations for physical repairs, replacements, and/or improvements
Maintain control of service order log
Make recommendations for supplies, materials and equipment
Recommend expenditures within budget allocations
Evaluate maintenance operations periodically to determine cost efficiency
Marketing
Supervise leasing/office staff
Assist in preparation and placement of advertising and marketing programs
Assist in preparation of regular market surveys
Prepare or supervise the preparation of all weekly and monthly reports
Responsible for the accuracy of all rental applications and leases and their compliance with resident policy
Responsible for the accuracy of all certifications/recertifications and their compliance with HUD/MSHDA policy
Prepare weekly rental and marketing report
Leasing
Establish rapport and determine needs of each prospective resident
Present property and appropriate apartment(s) in a manner consistent with the image of the property and relevant to the prospect
Use knowledge of property and community to overcome prospect objections
Follow up on undecided prospects
Maintain a waiting list of prospective tenants
Implement lease renewal procedures
Tenant Management
Prepare lease packages
Supervise move-in and move-out procedures
Review and handle resident complaints
Financial Reporting and Control
Prepare purchase orders
Report payroll information to Human Resources according to Volunteers of America Michigan procedures
Prepare and maintain inventory of all equipment and supplies
Assist in the preparation of daily bank deposits
Administration
Supervise office administrative staff
Supervise maintenance of property files and records
Handle any emergency that may arise on site
Communicate all problems and make recommendations to Property Manager
Additional responsibilities
Maintain compliance with VOA Michigan policies and procedures
Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
Other duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Education: High School education and Accredited Resident Manager (ARM) or equivalent or 3 consecutive years experience as site managerAbility to handle finances and work within a budgetExcellent computer skills with willingness and capability to learn new programsDemonstrate integrity on personal as well as professional levelsExcellent communication and customer service skillsAttention to detailAbility to interact with a wide range of peopleAbility to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.Ability and willingness to substitute for any position when neededAbility to maintain a current drivers license in the State of Michigan and appropriate insurance as the CA may need to make use of their personal vehicle for work-related duties
ESSENTIAL REQUIREMENTS:
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee so successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand, walk, drive, see hear, and speak. The vision requirement includes close and distant vision.
Environmental Working Requirements:
The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in office and outdoor settings, will be subjected to seasonal elements. Interacts with staff, residents and possibly family members, regulatory agencies, and vendors. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset staff and/or residents.
VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics
