Job Overview
The Residential Property Manager will lead the onsite team and oversee all activities to achieve budgeted leasing, occupancy, and financial goals at a community in the heart of Charlotte, NC. This metro-accessible property is part of Comstock's growing portfolio, offering the opportunity to make a meaningful impact on both your team and the company as a whole. The Property Manager will also be responsible for training and developing staff while ensuring best-in-class customer service and alignment with Comstock's brand standards and culture.
Key Responsibilities
- Lead, motivate, and train the onsite team to deliver first-class service and achieve corporate goals, core values, and departmental responsibilities outlined in the Company org chart and Employee Handbook.
- Oversee and manage the onsite lease-up process, ensuring prospects receive an exceptional experience from first contact through move-in.
- Partner closely with Comstock's Marketing team to develop and execute marketing strategies, campaigns, and events tailored to a new luxury lease-up community, ensuring adherence to brand standards.
- Oversee daily leasing activity, pricing strategies, concession management, and market analysis.
- Promptly address and resolve resident concerns in a professional, solutions-oriented manner consistent with guidelines established by the Comstock Executive Team.
- Assist in preparing the property's annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals.
- Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries.
- Oversee maintenance operations to ensure the property's curb appeal reflects luxury standards, while ensuring all manufacturer-recommended and company-required routine maintenance is completed on schedule.
- Partner with construction and development teams to ensure a smooth transition from construction to operations, including unit inspections and punch lists.
- Manage vendor relationships, including signage vendors, to ensure lease-up marketing and wayfinding needs are met.
- Ensure the property complies with Company policies, procedures, and all state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- 4+ years of progressive experience in property management, with at least 2 years managing a lease-up at a Class A or luxury residential high-rise.
- 2+ years of supervisory experience with proven ability to lead, motivate, and develop a team.
- Strong financial acumen, including experience with budgets, financial statements, and variance reporting.
- Expertise in federal fair housing and applicable state/local laws.
- Proficiency in property management software (Yardi, RealPage, or similar), Microsoft Office, and digital marketing tools
- Demonstrated experience in conflict resolution, customer service, and relationship management.
- Highly credible, trustworthy, and operates with integrity.
- A proactive, positive leader who holds themselves and their team accountable for excellence.
- Strong organizational, multitasking, and communication skills with attention to detail in a fast-paced, high-demand environment.
MGMT Qualifications
- Outstanding mentoring, coaching, people and time management, and leadership skills
- Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
- Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition
- Must be able to clearly and effectively communicate expectations to the team and make sure there is understanding by all
- Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to demonstrate flexibility in dealing with complex problems or organizational change
- Ability to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutions
- Ability to effectively present information and respond to questions from senior and executive level management
Strong budgeting & financial skills
Benefits
Compensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration