Position Summary
The Property Manager is responsible for overseeing the daily operations of
Sam’s Family Spa, including the hotel, spa, RV park, mobile home community, and on-site store. This position manages staff, residents, guests, property operations, and administrative responsibilities to ensure the property runs smoothly and efficiently.
Responsibilities
- Oversee the daily operations of the entire property.
- Supervise and support front desk, store, maintenance, and other property staff.
- Ensure employees are completing their assigned responsibilities and following company procedures.
- Assist with employee scheduling and daily staffing needs.
- Provide professional customer service to residents and guests.
- Handle and resolve resident and guest concerns and complaints.
- Oversee hotel and RV reservations, check-ins, check-outs, and occupancy.
- Monitor mobile home and RV vacancies and assist with leasing and applications.
- Ensure prospective residents complete the required application, screening, and approval process before move-in.
- Oversee rent collection, payments, deposits, and property records.
- Monitor store operations and ensure staff maintain appropriate inventory and customer service.
- Conduct regular property inspections and identify maintenance, cleanliness, and safety concerns.
- Coordinate with maintenance staff and vendors to ensure repairs are completed.
- Monitor the property for lease violations, unauthorized occupants, safety concerns, and other operational issues.
- Report significant incidents, accidents, employee matters, and property concerns to corporate management.
- Maintain accurate resident, guest, employee, and property documentation.
- Ensure the property is clean, safe, organized, and properly maintained.
- Follow and enforce company SOPs, policies, Fair Housing requirements, and applicable regulations.
- Communicate regularly with corporate management regarding property operations.
- Perform other management and administrative duties as assigned.