The Property Manager oversees daily operations of the building and ensures brand standards are upheld throughout. The PM is a collaborative leader that helps to professionally develop team members and aims to create an enjoyable environment for both employees and residents on site.
Responsibilities
Management
Oversee daily operations of the property including management, leasing, resident coordinators, & maintenance teams
Direct property management team members on their day-to-day responsibilities
Establish staffing goals and expectations for all members of the on-site property team
Ensure proper staffing, training, and performance are being appropriately met
Develop onboarding training documents and schedule for new employees.
Develop and communicate schedules to team
Approve OT/PTO for all members of team
Ensure employee engagement across all channels within the company
Financial
Analyze and prepare commentary for monthly variance reporting with General Manager & members of HQ finance team
Approve monthly pre-bill rent & utilities for upcoming month
Audit resident leases and ledgers to ensure accuracy
Approve invoices in accordance with work performed on property
Oversee reporting and system financials to ensure accuracy (i.e. FMOs, Rentable Items, Other Income etc.)
Actively participate in annual budget preparation
Communicate with property legal team to initiate and maintain collection cases
Leasing
Oversee lease & renewal processes to approve applications & pricing, while ensuring leasing & occupancy goals are being met
Assist in conducting weekly leasing meetings to review results and implement changes to strategy, pricing, etc.
Consistently audit website and ILS sites to ensure accuracy
Stay current with local market trends, offerings, and upcoming development
Work with GM on developing and maintain leasing and resident retention strategies
Assist with touring leasing prospects as needed
Resident Engagement
Oversee and assist in resident communication as needed
Oversee and assist in curating and running resident events
Successfully manage and resolve all resident related complaints or issues
Ensure company standards of hospitality and customer service are met though all communication channels
Monitor and respond to all online reviews (Google, Yelp, Apts.com, etc.)
Operations
Conduct property walkthroughs to ensure building cleanliness + expectations are being met
Implement initiatives to management and maintenance teams alike to uphold standards and drive efficiency
Work with maintenance team to ensure work orders are completed appropriately and within a timely manner
Assist GM overseeing café, retail, maintenance vendors, and capital projects
Attributes
1-2 years in leadership role
Residential real estate experience preferred
Proven ability and desire to coach and development team members
Effective verbal + written communication skills
Highly developed customer service skills
High attention to detail
Exceptional organizational skills
Proficiency in software systems relating to property management and or related industrie