Property Manager - Blue Gems Management

About This Role

Property Manager | Full-Time | On-Site – Orlando, Florida | $55,000–$65,000 + Performance-Based Bonus

Company Description

Blue Gems Management is one of Florida's fastest-growing vacation rental management companies. We specialize in delivering five-star guest experiences while maximizing homeowner returns through exceptional hospitality, operational excellence, and proactive property care. Our team manages a growing portfolio of vacation homes with a strong focus on cleanliness, maintenance, guest satisfaction, and owner trust.

At Blue Gems, we move fast, solve problems proactively, and hold a high standard for service and accountability. We are building a team of hospitality professionals who take ownership, lead with integrity, and thrive in a fast-paced, high-performance environment.

Role Description

Blue Gems Management is seeking an experienced and highly organized Property Manager to oversee the day-to-day operations of our short-term rental portfolio.

This role is responsible for ensuring properties are maintained to the highest standards, coordinating field operations, leading vendor and housekeeping performance, resolving escalated guest issues, and driving operational excellence across the portfolio.

The ideal candidate is a strong leader, exceptional problem-solver, and hospitality-focused operator who thrives in fast-paced environments and takes pride in creating seamless guest and owner experiences.

Key Responsibilities / Objectives

Operations & Property Oversight

• Oversee daily operations across the vacation rental portfolio
• Ensure all homes meet Blue Gems quality, cleanliness, and maintenance standards
• Conduct regular property inspections and quality control checks
• Create proactive maintenance and property care plans
• Ensure homes are guest-ready at all times

Team Leadership & Accountability

• Manage schedules and workflows for housekeeping, inspectors, and field operations teams
• Coordinate vendor schedules and maintain accountability for service quality
• Lead by example while driving team productivity and operational excellence
• Support team training, communication, and performance management

Guest Experience & Owner Satisfaction

• Handle escalated guest issues professionally and efficiently
• Ensure operational execution supports five-star guest experiences
• Work cross-functionally with Guest Experience teams to resolve urgent matters quickly
• Maintain homeowner confidence through exceptional property care and communication

Systems & Process Improvement

• Identify operational inefficiencies and implement scalable solutions
• Support SOP development and process standardization
• Utilize systems and operational tools to improve accountability and performance
• Monitor KPIs related to cleanliness, maintenance response times, guest satisfaction, and operational efficiency

Who You Are

• A proactive and solutions-oriented leader
• Highly organized with exceptional time-management skills
• Calm under pressure and able to prioritize effectively
• Passionate about hospitality and operational excellence
• Comfortable leading teams and holding people accountable
• Adaptable and capable of managing multiple moving parts simultaneously
• A strong communicator with a "get it done" mentality

Who You Are Not

• Someone who avoids accountability or difficult conversations
• Easily overwhelmed in fast-paced environments
• Reactive instead of proactive
• Uncomfortable with operational ownership or field coordination
• Someone who needs constant direction or supervision

Must-Have Qualifications

• Previous leadership experience in hospitality, property management, operations, or short-term rentals
• Strong organizational and project management skills
• Excellent communication and interpersonal abilities
• Experience managing vendors, maintenance coordination, or housekeeping operations
• Ability to diagnose operational issues and implement solutions quickly
• Strong problem-solving and decision-making skills
• Proficiency with Microsoft Office Suite and operational software platforms
• Reliable transportation and valid driver's license
• Ability to work flexible schedules, including weekends as needed

Nice-to-Have Qualifications

• Experience in vacation rental or short-term rental management
• Familiarity with Guesty, Hostaway, Breezeway, Lodgify, or similar STR software
• Knowledge of housekeeping systems, inspection processes, and preventive maintenance programs
• Experience analyzing operational KPIs and property performance metrics
• Bilingual communication skills (English/Spanish)

Success Metrics

Success in this role will be measured by:

• Consistently high guest review scores
• Strong property cleanliness and maintenance standards
• Fast response and resolution times for operational issues
• Vendor and team accountability
• Reduced guest escalations and operational errors
• Strong homeowner satisfaction and retention
• Efficient field operations and scheduling coordination

What Success Looks Like

First 30 Days

• Learn Blue Gems operational systems, workflows, and property standards
• Build relationships with team members, vendors, and leadership
• Understand guest experience expectations and escalation procedures

First 60 Days

• Begin independently managing daily field operations and scheduling
• Improve operational communication and team accountability
• Identify opportunities for operational improvements

First 90 Days

• Fully oversee day-to-day property operations with confidence
• Maintain strong operational KPIs and guest satisfaction metrics
• Successfully lead field coordination, vendor management, and property quality control

Clarity of Role Ownership

Owns:

• Daily operational execution
• Property quality control
• Vendor coordination
• Housekeeping scheduling and accountability
• Maintenance oversight
• Escalated operational and guest issues
• Field team coordination

Does Not Own:

• Revenue strategy and pricing
• Marketing initiatives
• Company financial strategy
• Real estate sales operations

Compensation & Benefits

Compensation

• Base Salary: $55,000 – $65,000 annually
• Performance-based bonus

Benefits

• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Retirement benefits
• Professional growth opportunities
• Team events and company perks
• Fast-paced, growth-oriented work environment

Schedule

• Full-time position
• Weekend and holiday availability as needed
• Flexible scheduling based on operational demands

Why Join Blue Gems Management?

At Blue Gems, you'll have the opportunity to grow with a rapidly scaling hospitality company that values ownership, leadership, and operational excellence.

If you are passionate about hospitality, thrive in fast-paced environments, and want to make a direct impact on guest satisfaction and property performance, we'd love to hear from you.