Our client is seeking an experienced Claims Manager/Estimator to assess residential and commercial property losses and develop accurate repair estimates for restoration projects resulting from water, fire, wind, hail, and other disaster-related events.
This role serves as a key liaison between property owners, insurance carriers, third-party administrators (TPAs), and internal project teams. The ideal candidate will have hands-on experience using Xactimate, strong customer communication skills, and a solid understanding of restoration estimating and insurance claim processes.
Onsite | No Visa Sponsorship | Relocation Assistance: Negotiable
Please Note: Preference will be given to candidates who reside within a reasonable commuting distance (approximately 30-45 minutes) of the work location
Responsibilities:
Property Inspections & Estimating
- Prepare detailed repair estimates using Xactimate software.
- Review damage scope and identify required restoration work.
- Submit and revise estimates as needed throughout the claims process.
- Review and process supplement requests to ensure project profitability and scope accuracy.
- Conduct onsite property inspections following water, fire, storm, and other property-loss events.
Insurance & Claims Coordination
- Explain estimates, project scope, and claim-related documentation.
- Assist in resolving estimate discrepancies and claim-related issues.
- Ensure compliance with insurance carrier requirements and program guidelines.
- Communicate directly with insurance adjusters, carriers, TPAs, and property owners.
Project Handoffs & Client Support
- Educate customers on project expectations and obtain required authorizations.
- Coordinate project transitions with operations, project management, and accounting teams.
- Facilitate project kickoff discussions and ensure all required documentation is completed.
- Maintain a high level of customer service for clients navigating stressful property-loss situations.
Documentation & Technology
- Maintain detailed claim documentation and project records.
- Ensure accurate and timely recordkeeping throughout the project lifecycle.
- Update claim information in estimating, carrier, and third-party administrator systems.
- Utilize restoration technology and digital documentation tools, including property imaging and scanning solutions.
Emergency Response Support
- Participate in an on-call emergency rotation schedule as assigned.
- Respond professionally and efficiently to urgent customer needs.
- Assist with emergency service coordination, including board-ups, tarping, mitigation, and other urgent response activities.
Qualifications (Must-Haves)
- High school diploma or GED.
- Hands-on experience using Xactimate software.
- Strong customer service and communication skills.
- Valid driver's license with acceptable driving record.
- Experience preparing property repair estimates related to insurance claims.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to work directly with homeowners, insurance professionals, and project teams.
- Comfortable using mobile applications, databases, and digital documentation systems.
Preferred Skills:
- Xactimate Level 1 or Level 2 Certification.
- IICRC certifications or related restoration credentials.
- Familiarity with insurance carrier requirements and TPA programs.
- Experience using Matterport or similar property documentation technology.
- Experience with XactAnalysis or similar claims management platforms.
- Experience within the restoration, insurance claims, or disaster recovery industries.
Benefits & Perks: