Properties Coordinator Senior

Duties and Responsibilities

Essential Functions:

• Interacts with Tenants and Landlords of facilities on a daily basis, responding to needs for urgent services, routine services and Property information.
• Interacts with Maintenance Group to provide appropriate in-house maintenance services to owned and leased properties.
• Coordinates re-occurring services and repairs with contractors, Ensuring Preventive Maintenance programs and services are implemented in accordance with company standards and per contract.
• Conducts facility inspections to assess condition of interior and exterior buildings conditions, documenting findings and initiating corrective action.
• Serves on-call, 24/7, for one week at a time on a rotation basis.
• Exhibits a thorough understanding of leases and ensures Tenant and Landlord responsibilities are in compliance.
• Performs Project Management responsibilities as it pertains to minor capital projects.
• Any other duties or responsibilities assigned by Management that may be required now or in the future

Common Expectations:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; Develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and process to all entities involved including but not limited to vendors, tenants, and landlords; complete projects on time and on budget.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Must possess excellent verbal and written communication skills
• Proficient in Microsoft applications (Excel, Work)
• Ability to work independently, as well as part of a team
• Efficient planning, prioritization and implementation of detailed instructions
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.