Project Support Specialist (Spark)

Project Support Specialist (Spark) Recruitment #: S2648 Review Date: Open | Open until filled Department: The Research Institute Salary Rate: $55,020 - $62,040 About Western Oregon University: Western Oregon University is a regional public, mid- sized university - committed to changing lives, strengthening communities and transforming our world. Located in Monmouth, the heart of Oregon's lush Willamette Valley, WOU is about 20 minutes from Salem, the state's capital and about 75 minutes from Portland, the state's cultural hub. Western is one of Oregon's oldest public institutions of higher education and was incorporated into the state system as a teacher training institution in 1882. The university offers undergraduate and graduate degrees in arts and sciences, education and professional areas. It's known for small class sizes, a focus on sustainability and a diverse liberal arts education in a student -centered environment. Western is a Hispanic Serving institution, with over 40% of undergraduates being students of color. Position Summary: Project Support Specialists are members of a collaborative team within TRI that provides services, resources, and supports Oregon's early learning system. TRI's work in early learning and/or youth development is meaningful, impactful, and carried out at the state level, requiring specialized knowledge and skills, as well as the ability to navigate change, emergent needs, and the expectations of systems -level work. A key part of this position is the ability to use technology effectively, learn new technology systems, and adapt to new tools, processes, and emerging operational needs. Project Support Specialists are expected to contribute to creative problem solving and continuous systems improvement as part of a team. Project Support Specialists use culturally responsive, innovative best practices across a variety of duties, including program and process development, systems collaboration, change and alignment, program assessment and observation, system communications, leadership and facilitation, training and technical assistance, and other project support functions. This position is funded through external grant support. Employment beyond the current funding period is not guaranteed and will depend on the availability of future funding and ongoing performance. Click here for the complete position description which includes knowledge areas and preferred qualifications. Required Qualifications: Please ensure your application materials clearly demonstrate how you meet the following: High School Diploma or equivalent (GED) Demonstrated 1- 3 years of proficiency using computer software, including Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Drive), Zoom, and other workplace applications. 1-3 years of customer service experience, including answering phone calls and emails, assisting the public, resolving customer inquiries, and de -escalating challenging interactions with professionalism. Proficient in written and verbal communication, with the ability to interact professionally with customers, colleagues, and stakeholders. Strong organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Excellent attention to detail, ensuring accuracy and quality in documentation, data entry, and daily tasks. Flexible and adaptable, with the ability to respond effectively to changing priorities and emergent needs. Strong problem -solving and critical reasoning skills, with the ability to analyze situations and implement effective solutions. Able to take direction, work independently, and complete assignments with minimal supervision while maintaining productivity and quality. How to Apply: Please upload the following required materials within the application portal. Applications missing any of the required documents will not move forward for consideration. Please include only the materials listed below: 1. WOU Employment Application form 2. Cover Letter that outlines your qualifications and how they align with the required qualifications 3. Resume 4. References available here Background and Education Verification : As a condition of employment, the selected candidate must successfully complete a criminal background check. For positions that require a formal degree as a minimum qualification, the university will also verify educational credentials. Benefits: Western Oregon University offers an excellent benefits package for eligible employees which includes 95% premium paid healthcare, a generous retirement and vacation package, and reduced tuition rates for employees , spouse or dependent at any of the Oregon Public Universities. http://www.wou.edu/hr/benefits/ Equal Employment Opportunity: Western Oregon University is an equal opportunity employer. We do not discriminate based on race, color, national origin, gender, gender identity, sexual orientation, age, disability, religion, veteran status, or any other characteristic protected by law. We embrace our differences and know that our diverse team is a strength that drives our success. Requests for Accommodation: Western Oregon University is committed to developing a barrier -free recruitment process and work environment. Applicants who need disability -related accommodations to participate in the application or hiring process are encouraged to contact leaveandaccommodations@wou.edu . Veterans Preference Applicants are eligible to use Veterans Preference when applying with Western Oregon University in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105- 040-0010 and 105 -040-0015. Preference will be given only if the applicant meets the minimum cr iteria of the position and electronically attach the required documentation at the time of application. For information regarding Veterans Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq Due to the high volume of applications we receive, we are unable to provide individual updates on application status. Applicants are encouraged to regularly check the status of the search through the WOU employment website. We appreciate your interest in e mployment at Western Oregon University and thank you for considering WOU as your employer.