Project Operations Coordinator

Description

Company Overview

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Position Summary

The Project Operations Coordinator provides administrative and operational support throughout customer equipment installations and implementations. This role is responsible for coordinating orders, maintaining accurate project and equipment information, communicating with customers and internal teams, scheduling activities, and ensuring documentation and project details are completed accurately and on time.

The ideal candidate is highly organized, comfortable working in multiple computer systems, has strong Microsoft Office skills, and brings excellent communication and customer service skills. Previous experience with order processing, order coordination, customer operations, or administrative project support is highly preferred.

This position works a hybrid schedule from our Mesa, AZ headquarters, with three days in the office and two days remote.

Essential Functions and Responsibilities

• Communicate and work with technical teams and peers to ensure internal expectations are relayed and adhere to project scope.
• Communicate project status and escalate issues to the project manager.
• Monitor project plans to ensure timely and accurate delivery of products and services.
• Utilize project management software to update project status and generate dashboards.
• Coordinate stakeholder meetings.
• Create movement forms for warehouses and/OOA Partners for equipment orders.
• Update equipment records information in the database.
• Coordinate tag and takeovers with internal CIT/Service management and/or out-of-area partners.
• Work with FTG partners and/or out-of-area partners to ensure that equipment and technical personnel are effectively coordinated to be on-site for implementation.
• Coordinate warranty swaps to ensure all equipment obligations are achieved for the customer.
• Coordinate Hard Drive shredding and removals.
• Coordinate pick-ups of equipment for lease returns and/or disposals that are part of the existing deal.
• Save all essential deal documentation in document management software.
• Audit all deliverables to confirm full scope completion before project closeout.

Qualifications and Experience

Minimum Qualifications:

• Experience in Microsoft Word, Excel, and Outlook required.
• 2+ years’ experience in order processing.
• Customer-facing experience required.
• Strong customer service skills and experience required.
• Excellent attention to detail.
• Desire to learn, grow, and develop.
• Strong problem-solving, decision-making abilities; ability to anticipate problems and create solutions.
• Capacity to prioritize, manage, and organize workload in a fast-paced environment.
• Solid written and verbal communication skills.
• Exceptional interpersonal skills with the ability to understand process dependencies and relationships.

Preferred Qualifications:

• Intermediate Experience in Microsoft Word, Excel and Outlook required.
• 3+ years’ experience in order processing.
• Industry-related experience preferred.
• Customer-facing experience required.
• Intermediate to advanced Presentation skills preferred.
• Creation of standard customer facing reports and or dashboards.
• Industry-related experience preferred.
• Great understanding of stakeholder management and ownership and applying it in the work context.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Sit, stand, kneel, walk, and reach.
• Be able to lift, push, pull and/or move up to 20 pounds.
• Hear well enough to communicate with others.
• Read a computer screen and written material.
• Write, type, and use phone system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion.

EEO Statement

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.