Job Title: Project Manager
Location: Wixom, MI
Salary: $80-$100,000.00
Position Type: Full time permanent
Industry: Audio Visual
Category: AV Integration
Summary
The A/V Integration Project Manager (PM) drives the successful delivery of complex A/V integration projects, ensuring they are completed on time, within budget, and to the highest standards of quality. This role blends strong technical expertise in professional audio-visual systems with proven project leadership skills. The PM acts as a trusted partner to clients, engineers, and installation teams, ensuring alignment, accountability, and exceptional outcomes.
Key Responsibilities
- Lead all phases of the project lifecycle, from planning through closeout, with accountability for scope, schedule, and budget.
- Partner closely with engineering, programming, procurement, and installation teams to ensure design intent and technical standards are met in the field.
- Develop and manage detailed project plans, schedules, and budgets, adjusting as needed to keep projects on track.
- Establish and communicate clear success criteria, risk mitigation strategies, and contingency plans.
- Maintain strong client communication and serve as the primary point of contact throughout the project, ensuring all interactions reflect professionalism, clarity, and a partner-oriented approach.
- Monitor and proactively improve client satisfaction, supporting Net Promoter Score (NPS) goals through responsiveness, issue resolution, and professionalism.
- Collaborate with Installation Supervisors to align staffing and subcontractor needs; support resource planning by monitoring associate costs and ensuring alignment with project proposals and statements of work.
- Proactively identify and resolve project challenges, with an emphasis on risk management and issue prevention.
- Monitor financial health of each project—track revenue, margins, and variances; escalate potential issues such as cost overruns, claims, or back charges.
- Ensure adherence to change management processes and accurate documentation of scope changes, submittals, and approvals.
- Lead formal project kickoff meetings with sales, engineering, installation partners, finance, and clients to align on scope, schedule, and expectations.
- Ensure comprehensive project closeout—confirm as-built documentation, final deliverables, and lessons-learned reports are complete and archived.
- Motivate and guide project team members and subcontractors to deliver high-quality results and uphold accountability.
- Build and maintain strong business relationships with clients, vendors, partners, and Sales counterparts, enhancing trust and long-term opportunities.
- Work in close partnership with the Sales Team to ensure seamless project handoffs, clear communication, and shared accountability for client satisfaction; foster positive collaboration to minimize friction and strengthen cross-team synergy.
- Participate in project post-mortems and deliver actionable recommendations for continuous improvement.
- Contribute to the evolution of project management best practices, tools, and processes across the Integration team.
- Other duties as assigned.
Required Qualifications
- 4+ years of project management experience in A/V integration or related industries.
- Solid technical expertise in A/V systems, including signal flow, control systems (Crestron/AMX/Biamp/Extron), DSPs, video distribution, audio reinforcement, conferencing platforms, and networking fundamentals.
- Familiarity with AIA project documentation (drawings, submittals, change orders, schedules) is highly valued.
- Proficient in documentation practices using M365 platform; disciplined in maintaining project workbooks, trackers, and change order documentation.
- Proficiency with project management tools (Wrike, or equivalent) and Excel skills desired.
- Understanding of construction methods and materials, including low-voltage systems and jobsite safety practices.
- Demonstrated financial acumen: proven ability to manage budgets, track costs, and drive profitability.
- Proven leadership in managing cross-functional teams and subcontractors, with strong conflict resolution and negotiation skills.
- Excellent organizational, prioritization, and time management skills in fast-paced, high-pressure environments.
- Exceptional written, verbal, and presentation skills; able to influence and build trust with executive-level clients and stakeholders.
- Valid driver's license and acceptable motor vehicle record; ability to travel regularly to job sites as required.
- Adaptable, resourceful, and committed to solving problems while maintaining focus on client satisfaction, with a positive, can-do attitude and a solutions-focused approach.
- AVIXA CTS, or equivalent, certification is highly desirable.
- Proven ability to collaborate effectively with Sales counterparts; understands that positive cross-functional teamwork between Operations and Sales is essential to project and client success.
- Q360 proficiency is highly desirable but not required.
- Passion for technology, continuous learning, and delivering projects that exceed expectations.
Benefits
- Competitive compensation package.
- Comprehensive benefits program.
- Ongoing certification and professional development support.
- Leadership development opportunities.
- Hybrid work environment with a combination of office and remote work arrangements.
- Opportunities to mentor teams, influence best practices, and contribute to organizational growth.
- Collaborative, innovation-focused workplace culture.