Project Manager

Description

The Project Manager successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through a formal transition to the Customer Support Account Manager (CSAM) and Support Teams, on time and within budget.

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountability for all aspects of projects related to delivery of client software and services including:
• Acquiring and coordinating necessary resources to meet project needs.
• Planning and tracking all project activity.
• Guiding the client through release planning in support of the overall project schedule.
• Tracking project hours and submitting monthly project status reports.
• Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
• Managing scope, time and cost to meet client commitments.
• Managing communication throughout the team and stakeholders.
• Managing the quality of project team deliverables.
• Managing the project budget.
• Documenting and reporting status and issues.
• Identifying, reporting and managing risks; overcoming project obstacles.
• Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the client's key functional leaders to create documented management plans that specify the project plan and scope.
• Responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to CSAM and Support Teams.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
• May manage implementation resources to maximize performance and deliver expected revenue goals.
• Maintain the project plan commitments and status by keeping all project event information current.
• May identify add-on sales opportunities and manage change orders and/or contract addendums.
• Travel to client site as needed.

Qualifications

• Typically, a minimum of three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
• Experience in Public Safety domain and/or experience using Enterprise Public Safety software, or equivalent software solution.
• Work toward obtaining PMP certification and maintain status after certification.
• Software life cycle and enterprise software knowledge.
• Excellent planning, organizational skills and ability to follow-through until process are completed.
• Exceptional customer service skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel and Project.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver's license.
• Ability to travel.
• Public Safety Experience Required