PROJECT MANAGER (TRANSIT AMBASSADOR PROGRAM)

PROJECT MANAGER (TRANSIT AMBASSADOR PROGRAM)

Salary

$109,470.40 - $164,195.20 Annually

Location

Los Angeles, CA

Job Type

Regular Employee

Job Number

2401524

Cabinet

DEPARTMENT OF PUBLIC SAFETY

Cost Center

2325 - TRANSIT AMBASSADOR PROGRAM

Opening Date

08/12/2026

Closing Date

8/26/2026 5:00 PM Pacific

FLSA

Exempt

Bargaining Unit

Non-Contract

• Description
• Benefits
• Questions

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Program-level leader, responsible for overseeing the daily field operations of the Transit Ambassador Program and sets operational goals and schedule requirements in alignment with the collective bargaining agreement. Develops deployment strategies based on Metros safety priorities and service needs. Approves staffing and special event plans, monitors Ambassador staff field performance, and oversees response protocols for daily incidents to ensure consistent service quality. Review and provide final approval of Ambassador reports. Monitor field activities to ensure Ambassadors are assigned to high-need locations and maintain operational continuity across shifts. Responds to program customer comments and complaints. Manages program compliance with program policies and procedures.

Oversight of a dedicated zone to address repeated concerns, hot spots, emerging trends, and other key issues. Manages matters relating to compliance with the collective bargaining agreement to resolve grievance issues and ensures that all staff are held accountable for their performance.

To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget.

Examples of Duties

• Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting

• Oversees the development of project specifications and requirement

• Manages a projects scheduling, prioritization of work, budget development, monitoring, planning, and reporting

• Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans

• Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget

• Attends progress meetings with members of the project team to report on status

• Identifies problems and recommends resolutions to budget, cost, and schedule-related activities

• Prepares reports for management Participates in project outreach

• Coordinates with various stakeholders

• Communicates and implements safety rules, policies, and procedures in support of the agencys safety vision and goals; and maintains accountability for the safety performance of all subordinate employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelors Degree in Business, Planning, Public Administration, Political Science or a related field

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualification

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience

developing deployment plans, including schedule and vacation bidding

• Experience

utilizing the data reporting tools and systems to monitor, analyze, and report

on emerging trends in the field and within staff

• Experience

demonstrating excellent analytical, organizational, and communication skills,

with the ability to interpret policies and provide guidance to supervisors and

employees

• Experience

interpreting and applying Human Resources policies, and collective bargaining

agreements

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of project management
• Applicable local, state, and federal laws, rules, and regulations
• Contract administration
• Applicable business software applications
• Local, state, and federal issues, including but not limited to labor, business, and environmental issues

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Exercising judgment and creativity in making decisions
• Interacting professionally with various levels employees and outside representatives
• Communicating effectively orally and in writing
• Analyzing situations and identifying problems
• Preparing comprehensive reports and correspondence

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Provide assistance in monitoring multiple projects to ensure compliance with schedule and budget
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management
• Compile, analyze, and interpret complex data
• Negotiate contract terms
• Determine strategies to achieve goals
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerks Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(KC)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metros website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

• Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Years Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at benefits.metro.net

01

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I agree and understand my resume will not be reviewed

02

Please select the highest level of education you have completed.

• I do not have education equivalent to grade 12
• High school graduate, diploma or the equivalent (GED)
• Associate degree from an accredited college or university
• Bachelors degree from an accredited college or university
• Masters degree from an accredited college or university
• PhD from an accredited college or university

03

Please select the number of years of relevant experience you have in project management, project funding and financing, or project delivery.

• No experience
• Less than 6 years
• 6 years or more, but less than 8 years
• 8 years or more, but less than 10 years
• 10 years or more

04

If you indicated having experience in the previous question, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

05

Please select the number of years of relevant supervisory-level experience you have in project management, project funding and financing, or project delivery.

• No supervisory-level experience
• Less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more

06

If you indicated having experience in the previous question, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

07

Describe your relevant experience developing deployment plans, including schedule and vacation bidding. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

08

Describe your relevant experience utilizing the data reporting tools and systems to monitor, analyze, and report on emerging trends in the field and within staff. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

09

Describe your relevant experience demonstrating excellent analytical, organizational, and communication skills, with the ability to interpret policies and provide guidance to supervisors and employees. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

10

Describe your relevant experience interpreting and applying Human Resources policies, and collective bargaining agreements. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

Required Question

Employer Los Angeles County Metropolitan Transportation Authority (CA)

Address One Gateway Plaza

Los Angeles, California, 90012

Website https://www.metro.net/careers