Project Manager Support

Project Manager Support - WidePoint Integrated Solutions Corp. - Springfield, VA

WidePoint Corporation (NYSE American:WYY), the federally certified provider of Trusted Mobility Management (TM2) and cyber solutions. WidePoint Corporation is a leading technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape. WidePoint is recognized for pioneering technology solutions that include Identity & Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service, Cloud Security, and Analytics & Billing as a Service (ABaaS).

We are looking for a highly motivated Project Manager Support in Springfield, VA that can operate in a fast-paced and demanding environment of a publicly-traded company.

Position Summary

The Project Manager (PM) Support provides support and assistance to the Project Manager. The PM Support personnel consistently provides excellent customer service to accounts and represents client needs and goals to ensure quality.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Configuring the client''s Intelligent Technology Management System (ITMS) site as needed (i.e., equipment updates, rate plan updates, cost center updates, system user maintenance).
• Assist the PM''s with:

o Client communications, conflict resolution, and contract compliance on client deliverables.

o The client''s database: ensuring accuracy and assisting in preparing weekly, monthly, quarterly, and yearly reports for clients as requested.

o The client''s inventory: ensuring accuracy and assisting in building/updating inventory.

o Reviewing client deliverables (i.e., Service Level Agreement [SLA], Key Performance Indicator [KPI], reports) to ensure quality standards and client expectations are met.

o Client on-boarding/off-boarding.

o Special Projects: establish, manage, and assign processes to ensure all parties have the necessary details.

• Working across all WidePoint departments to assist the PM in providing strong team representation and setting proper client expectations based on contract.
• Understanding WidePoint''s capabilities and service offerings. Work directly with PM to effectively communicate all offerings to the client.
• Working with PMs and customers to provide guidance and training on various offerings offered by WidePoint.
• Accessing vendor and carrier portals to access invoices, customer service records, and device reports.
• Working with developers in creating new ITMS database requirements and reports.
• Assisting in establishing implementation project plans supporting client requirements.
• Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

The minimum qualifications include:

• Bachelor''s degree in a related field, including Computer Science, Business, or Engineering, is required.
• Prior wireline or wireless telecommunication, accounting, and budgeting experience is a plus.
• Proficient with Microsoft Office Suite or related software.
• Strong attention to detail with organizational skills to work multiple tasks at once.
• Good analytical and problem-solving skills.
• Good written and oral communication skills.
• Experience with wireless telecommunication products and services.
• Accounting and budgeting experience is a plus.
• Professional demeanor as this is a customer-facing position.
• U.S. Citizen Capable of Obtaining a Secret Security Clearance.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to fifteen (15) pounds at times.

Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be

required to follow any other position-related instructions and to perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.