Project Manager (ServiceNow ITSM Implementation)

Abacus Service Corporation

  • Sacramento, CA
  • Today

    Highlights

    Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities.

    Numbers & Facts

    LocationSacramento, CA

    Description

    Job TitleProject Manager (ServiceNow ITSM Implementation)
    Client Company/Dept. NameCalHFA
    Address500 Capitol Mall, Suite 1400City Name SacramentoState Name CA-California Zip Code95814If others (Address)
    Duration of the projectProject Start Date11/1/2026Project End Date1Due date for Resume submission9/22/2026
    No. of Openings1No. of Maximum Submissions1
    Job DescriptionKey Responsibilities
    Overall delivery ownership: single accountable point of contact for the CalHFA engagement, including a documented backup/deputy PM hierarchy so coverage is never interrupted.
    • Project planning: build and maintain the full project plan (milestones, risks, dependencies, timeline) from kickoff through Go-Live (target January 4, 2027) and post-launch stabilization.
    • Governance & reporting: run weekly status reporting to CalHFA stakeholders, own the RAID log, and coordinate all CalHFA-facing communication exclusively through the designated procurement/project channel.
    • Cross-functional coordination: align Architect, BA, Technical Lead, Integration Lead, QA Lead, AI/Automation Specialist, Data Migration Lead, and Training/OCM Lead against a single schedule and budget.
    • Roadmap ownership: deliver the 12–36 month vendor roadmap, phased/pilot/full deployment plan, and post-implementation support SLAs, escalation paths, and quarterly roadmap reviews.
    Skill set infoRequired Qualifications — Mandatory
    10+ years IT project management; 5+ years leading ServiceNow implementations
    • Minimum 5 years managing full-lifecycle ServiceNow implementation projects (ITSM/ITOM/CSM), including at least one project for a California state, county, or municipal government agency.
    • Prior project delivery experience with a U.S. public-sector / government agency client (state or federal), including familiarity with public procurement processes, RFP-driven delivery, and government reporting cadence.
    • PMP (or equivalent) certification.
    • Demonstrated experience running structured platform demonstrations, scripted proof-of-concept (POC) engagements, and formal go/no-go evaluations for a client selection committee.

    Preferred Qualifications
    • ITIL v4 Foundation certification.
    • Experience with agencies operating under FedRAMP or similarly regulated compliance environments.
    • Familiarity with California housing finance, banking, or similarly regulated financial-services agencies.
    Education
    Certifications (if required)
    Documentation Required for submissionResume
    Work Hours
    Account Manager Name (Proposal Team)
    Work authorization requiredUS Citizen Only
    Relocation is acceptedNo
    Remote workNo
    Additional Notes if anyHybrid

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

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