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Project Manager -Salesforce

Tata Consultancy Services Ltd

Durham, NC

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JOB DETAILS
SALARY
$110,000–$130,000 Per Year
SKILLS
Acceptance Testing, Agile Programming Methodologies, Atlassian JIRA, Budgeting, Business Strategy, Certified ScrumMaster, Cloud Computing, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Customer Service Operations, DevOps, Documentation, Information Technology & Information Systems, Leadership, Maintain Compliance, Microsoft Project, Microsoft Windows Azure, PRINCE2, Problem Solving Skills, Project Evaluation, Project Lifecycle, Project Management Professional (PMP), Project Tracking, Project/Program Management, Quality Assurance, Quality Assurance Methodology, Quality Metrics, Release Management/Engineering, Risk Management, Salesforce.com, Scrum Project Management and Software Development, Sprint Planning, Standup Meetings, Technical Leadership, Testing, Time Management
LOCATION
Durham, NC
POSTED
8 days ago

Salesforce Technical Project Manager

Must Have Technical/Functional Skills

Salesforce, Agile, Project Management exp

Roles & Responsibilities

We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of

Salesforce Agentforce for customer service operations on Salesforce Service Cloud. The ideal candidate

will bring a strong blend of project leadership and deep technical expertise in Service Cloud and Agentforce,

ensuring successful delivery aligned with business outcomes and strategic objectives

  • Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
  • Define scope, timelines, milestones, and deliverables
  • Ensure projects are delivered on time, within scope, and budget
  • Track project progress and provide regular status updates
  • Act as the primary interface between business stakeholders and technical teams
  • Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
  • Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects
  • Remove blockers and ensure team productivity
  • Identify, assess, and mitigate project risks
  • Ensure adherence to quality standards and testing processes
  • Oversee UAT, release management, and deployment cycles
  • Ensure adherence to Salesforce development standards and governance
  • Drive DevOps and CI/CD practices
  • Maintain documentation for solution design and processes

Generic Managerial Skills, If any

  • 15-20years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
  • Proven experience managing large-scale Salesforce implementations
  • Experience with Agile/Scrum methodologies
  • Strong planning, estimation, and risk management skills
  • Familiarity with Jira / Azure DevOps / MS Project
  • Excellent communication and stakeholder management
  • Leadership and decision-making skills
  • Problem-solving mindset
  • Preferred certification PMP / PRINCE2 / Certified Scrum Master (CSM) / SAFe
  • Experience with multi-cloud Salesforce implementations and Agentforce Delivery exp

Education

Bachelor's degree

Salary Range: $110000 - $130000 a year

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About the Company

T

Tata Consultancy Services Ltd

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