Position Summary:
Title: Project Manager Premium III
Duration: 6 Months - Long term extensions
Location: Washington, DC 20433
Hybrid Onsite: 4 days per week from Day 1, with a full transition to 100% onsite anticipated soon.
Related Domains:
INFRASTRUCTURE DELIVERY
IT PROJECTS AND SERVICES, SERVICE CONTINUITY
TREASURY & FINANCE SYSTEMS
PROJECT MANAGEMENT
PROGRAM MANAGEMENT
Essential Project Manager Job Functions:
Perform Project Management functions within WBG ITS and related non-ITS departments, following PMBOK principles
Gather project scope and requirements
Understand business technologies and be effective in coordinating with WBG teams, vendors, clients across multiple units. Business technologies components include but not limited to IT Security, IP Networks, VOIP telecommunications, audio/video technology, data/voice, mobile applications, cloud applications, SaaS, PaaS, etc.
Develop detailed project plans and schedules for each assigned project (typical project activities may include requirement gathering, design and specifications, budgeting, procurement, delivery, staging,
shipping, deploying and testing of various technologies and related equipment).
Work closely with local teams and other collaborating IT teams or other contractors and consultants to monitor project milestones and critical paths to identify potential jeopardy of project schedule. Identify
ways to resolve schedule issues
Produce project status reports for colleagues and clients
Design, monitor, operate, and maintain optimal functioning processes and procedures of project facilities, and other related IT infrastructure/facilities
Create or assess Project implementation plans, monitor and control change request process
Create project documentation, guide team(s) in writing and documenting technical information/specifications on project or services.
Follow-up on pending operational issues: review open trouble tickets, project implementation in coordination with institutional teams and coordinate any field activities
Record/update all activities using the official project management tools, incident (trouble-ticket) management system, inventory management systems, etc.
Coordinate tests as needed, lead the execution of existing procedures, flag any areas of improvement
Support tasks for audit compliance
Coordinate installation/deployment and testing activities with HQ and offshore staff, vendors, and other WBG ITS teams.
Facilitate with internal teams and service providers to escalate or troubleshoot issues when necessary.
Conduct research and benchmarking in preparation for negotiations of significant impact and involving multiple parties
Identify potential risks and develops preventive plans for procedural activities.
Coordinate required tasks for one or more phases of the SDLC.
Involve the key players in identifying operating needs, issues, and solutions
Review customer business requirements and determine where support is needed relative to existing technical systems design.
Coordinate effective workflows and processes with one or more vendor and/or alliance partners.
Take personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
Take personal ownership and accountability to meet deadlines and achieve agreed-upon results, and demonstrate personal drive to do so
Collaborate with other team members and contribute productively to the team's work and output, demonstrating respect for different points of view
Actively seek knowledge needed to complete assignments and share knowledge with others
Analyzes facts and data to support sound, logical decisions regarding own and others' work
Capture detailed progression of each Project, in all phases, identify critical paths
Define and provide a portfolio view of all projects with a high-level status indicator (On Target, At Risk, Delay), identify dependencies between projects
Define and provide project reports and task lists, highlight, and take action to address issues
Define and document workflows, project tracking and reporting
Customize various levels of management and status tracking reports, dashboards with drill down ability
Lead project management of multiple simultaneous projects, develop and maintain schedules, provide organizational leadership to development teams, and serve as the primary project management resource.
Participate in translating high level business requirements into scope, resource plans and schedules, requiring a keen interest in understanding the business drivers, goals, constraints, and pain points in order to successfully drive the project to conclusion.
Communicate critical risks and issues, project schedules for implementation, and develop the level effort for development projects from stakeholder inputs.
Analyze project dependencies and develop adequate resolution plans to mitigate and mange dependencies.
Provide a long-term vision for the program under management, taking into account application adjacencies and overall program roadmap.
Develop resource plans and advise application leadership on resource contention and possible plans to mitigate the contention.
Conduct weekly status meeting, develop weekly and monthly status reports for portfolio management and application leadership.
Monitor project progress and collect schedule updates from various stakeholder.
Interface with Portfolio Management and Project Governance for project updates at various phases of the project lifecycle.
Liaise with IT community to facilitate projects, engagements, reporting, align project with program objectives
Review exercise outcomes with the technical teams to identify dependencies, points of failure, and other risks to WBG ITDR position and ensure reporting and ongoing tracking
Review the testing plans and risks identified with the technical teams for technical and process capability optimization
Ensure compliance with IT Resiliency Standards; ensure that project infrastructure meets IT resiliency requirements to support business recovery time objectives
Support deployment and management of process(es) for identifying mission criticality of newly proposed business applications
Map critical IT infrastructure for our clients, identifying points of failure and potential business disruption. Identify and document gaps and risks in ITS systems compliance with architectural standards
Liaise with ITS Risk Program to ensure continued tracking and reporting on risks and gaps and their resolution
Benchmark ITS/WBG capabilities against external best practices and standards to keep target capabilities
current
Participate in audit and compliance processes
Educational Qualifications and Experience:
Education: Bachelor s degree or Master s degree, as specified in the Job Posting.
Required Role Specific Experience in the Engineering role and in the specific requirements stated in the Comments section are defined in the Experience Matrix below, according to the Level of the Job Posting (I, II, or III).
Experience executing global IT Infrastructure and facility projects utilizing multiple technologies and frameworks
Project management experience in planning, executing, and monitoring in a multi-cultural environment
Experience researching, investigating, evaluating, and qualifying new vendor solutions
Working experience with staff and contractors in a global setting
Familiarity with satellite communications systems, MPLS links, VPN s and ISP provided links, and leased line circuits, experience with campus and data center networking
Experience with data communications link testing tools and techniques
Experience with prioritizing conflicting demands in high-pressure and time-critical situations
Experience in IT Architecture, Infrastructure Operations or Data Center or Computing
Experience coordinating IT Disaster Recovery planning and testing related to IT systems infrastructure and business applications
Experience working in a large, complex global organization in an IT related field
Role Specific Experience in IT project management planning, executing, and monitoring complex projects in a cross-functional, multi-cultural environment
Extensive experience with unified communications, VOIP, and video infrastructure projects utilizing multiple technologies and frameworks in a Global setting
Experience with creating and following a work plan to develop and implement a Project Management tool solution
Experience with technical reporting and management tools, such as Jira
Experience in creating reports and communication for Senior Management audience
Role Specific Experience in managing large IT projects, IT Governance, Data Warehouse projects, Financial Services domains, Portfolio Performance Management (PPM) systems, Clarity.
Certification Requirements:
Certification in IT related business process and compliance standards and frameworks that include IT Disaster Recovery and Business Continuity as key components (CFCP or CBCP, CBRITP, ISO23200, BS25999, ISO27001, etc.)
ISO20000 Standard Certification (preferred)
PMP certification is required.
Required Skills/Abilities:
Good knowledge of IT Infrastructure components and terminology, including hardware, Operating Systems, network, telecommunications, voice, video, and mobility solution
Good knowledge of MS SharePoint and MS Office
Excellent oral and written communication skills
Ability to analyze information and draw accurate conclusions
Ability to apply problem-solving skills to evaluate and solve problems effectively
Ability to work cooperatively and collaboratively in a multinational team environment and build effective working relations with clients, colleagues, and vendors
Ability to prioritize conflicting demands in high-pressure and time-critical situations
A strong sense of responsibility and reliability to complete job in the time required
Ability to cope effectively and productively under work stress
Good understanding of data center operations, IT system and infrastructure relationships, and dependencies based on the OSI stack
Knowledge of broad range of hardware and software products
Knowledge of regulations related to financial services and information (IT) business continuity/risk management
Demonstrated ability to understand Business Continuity management and requirements from an IT service continuity and IT disaster recovery perspective and address them in a responsive and comprehensive manner
Ability to design business and technical processes to support an IT service continuity position for an organization
Solid project management skills: ability to lead all aspects of planning, design, development, and implementation of projects
Proven conceptual, analytical, and evaluation skills, including ability to prepare a risk analysis associated with outcomes of testing, project management, and program implementation decisions
Strong administrative skills with effectiveness in developing tasks and managing resources to achieve target dates
Ability to communicate efficiently and effectively with business partners and executive management
Ability to liaise with IT community to facilitate IT resiliency testing, reporting, and management of recovery issues
Excellent interpersonal skills. Ability to work cooperatively and collaboratively in a multinational team environment and build effective working relations with clients, colleagues, and vendors
Ability to work effectively in a team/task force as a participant or team leader
Demonstrated sensitivity to the Bank s distinctive demographics and cross cultural context and influences, including the ability to build effective work relationships with clients and colleagues
Initiative and resourcefulness in complex environments (flexibility and ability to prioritize conflicting demands in high-pressure and time-critical situations)
Ability to prepare, present, and defend/explain technical report information to diverse types of audience (management, users, vendor, and technical staff) in a way that establishes rapport and shares understanding
Demonstrated ability to produce a wide range of deliverables such as memoranda, requirements documents, status reports, terms of reference (TORs), project plans, etc.
Understanding of all telecommunication network system functionality, efficiencies, and interfaces.
Advanced knowledge of various telecommunication's concepts, practices, and procedures
Advanced knowledge of IP networking principles
Advanced knowledge with broad array of IT Infrastructure components and terminology, including hardware, Operating Systems, network, telecommunications, and database
Strong ability to assess requirements, initiate and complete task or project with little or no guidance
Proven ability to direct, coach and develop staff
Proven ability to work in a team environment and across organizational boundaries
Strong ability to facilitate technical telecommunication design discussions
Ability to build and sustain collaborative relationships with executive management and multiple constituencies
Strong analytical and organization skills
Able to work independently and as part of a team, and solve problems using creative solutions
Ability to organize and prioritize workload, and remain flexible in an environment of constantly changing priorities
Ability to work under pressure in a busy environment
Demonstrated ability to make sound decisions and work calmly and effectively under pressure
Ability to provide assistance and training to other staff members
Willingness to seek advice or assistance from the Bank s technical staff when necessary
Ability and willingness to work flexible hours
Ability to travel outside and within the US
Advanced knowledge and experience in the SDLC methodologies including Agile, Waterfall and SCRUM
Advanced knowledge and experience in the development of project resource management
Advanced knowledge and experience in the project and program management processes with institutional planning, investment, and project performance measurement options
Pluses for Levels: (for level II, III)
Proven ability to coordinate at a program level, incorporate strategy and planning from multiple process areas
Ability to design and produce senior management reports and briefings
Experience Matrix for Levels:
Level I: 2 years of experience
Level II: 5 years of experience
Level III: 8 years of experience
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.