| Location | Washington, DC |
Job Type: Full-Time.
Job Location: Bureau of Engraving and Printing, Washington, D.C.
Requirements: The Candidate shall have a:
U.S. citizenship
Minimum 5 years of customer service experience managing a public tour service or visitor center
At least 1 year public speaking experience with groups over 30
At least 1 year experience with Microsoft Office Suite
Current CPR certification from American Red Cross or American Heart Association
Must pass BEP security clearance
Duties: The Candidate must:
Serve as the primary point of contact with the Contracting Officer Representative (COR)
Manage daily operations of the Tour and Visitor Center (TVC)
Schedule and oversee all staff, including backups for key positions
Submit weekly and monthly tour reports
Maintain the shared tour calendar and ensure accuracy of scheduled events
Address staffing assignments, incidents, and corrective actions
Ensure all staff comply with required BEP training and tour protocols
Provide continuity of operations during closures or emergencies
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