Technical Manager ( Production -Triage)
Plano TX onsite
Technical Manager ( Production -Triage)
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7+ years of program or project management experience
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Oversee the triage, prioritization, and resolution of production incidents. Lead root cause analysis (RCA) to prevent recurring issues. SLA Compliance
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Experience owning program , end to end delivery, and communicating results to senior leadership
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Experience using data and metrics to determine and drive improvements.
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Manage Mentor and schedule Tier1 ,Tier2 and Tier 3 technical support team.
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Experience implementing repeatable processes and driving automation or standardization
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Strong working knowledge of ITIL frameworks, Agile methodologies, and DevOps practices.
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Knowledge of general AI tools.
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Certified Scrum Master/PMO Certified.