Lead end-to-end delivery of PCI-compliant call center initiatives , including detailed scoping, requirements definition, vendor procurement, technical implementation, and quality assurance to ensure successful QSA assessment and ongoing compliance. Establish rigorous documentation and governance practices , maintaining audit-ready project files, architecture diagrams, control evidence, and testing records to streamline PCI validation, reduce remediation cycles, and support long-term compliance sustainability.
Numbers & Facts
Location
Seattle, Washington
Website
http://www.triplenettech.com
Description
Assignment: Project Manager (specialty with PCI-related projects)
Key Responsibilities:
Project Manage and implement call center function where customers can make credit card payments over the phone with a secure, automated system
Lead end-to-end delivery of PCI-compliant call center initiatives, including detailed scoping, requirements definition, vendor procurement, technical implementation, and quality assurance to ensure successful QSA assessment and ongoing compliance.
Apply deep, hands-on PCI DSS expertise to translate security and compliance requirements into technical and operational solutions across telephony platforms, call recording, payment flows, network segmentation, and third-party integrations.
Drive project strategy and execution simultaneously, balancing big-picture program goals with day-to-day technical and compliance details, risk mitigation, and dependency management across IT, security, operations, and vendor teams.
Produce executive-ready project artifacts including decision papers, compliance traceability matrices, implementation roadmaps, risk logs, and detailed project timelines to support fast, well-informed stakeholder decision-making.
Establish rigorous documentation and governance practices, maintaining audit-ready project files, architecture diagrams, control evidence, and testing records to streamline PCI validation, reduce remediation cycles, and support long-term compliance sustainability.
Required Skills and Qualifications:
Demonstrated success leading complex, schedule-driven technology projects from initiation through implementation, with the ability to deliver high-quality outcomes under tight timelines
Strong written and verbal communication skills, with experience translating technical and compliance requirements into clear materials for both technical and executive audiences
Proven ability to build consensus among diverse stakeholder groups and guide cross-functional decision-making processes involving IT, security, operations, vendors, and leadership
Practical, solutions-oriented project management approach that balances compliance rigor, technical feasibility, cost, and operational impact
Experience maintaining well-organized project documentation, decision logs, risk registers, timelines, and audit-ready records
Familiarity with PCI assessment requirements including AOC, ROC and ongoing scans and compliance operations.
Additional Experience (Preferred but Not Required)
Experience with payment systems, cardholder data environments (CDE), contact center payment flows, or related payment technologies and service providers
Required or Strongly Preferred Certifications or Licenses:
PCI / Payment Security Certifications (examples):
PCI Professional (PCIP)
PCI Internal Security Assessor (ISA)
Project Management Certifications (examples):
Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
PMI Agile Certified Practitioner (PMI-ACP)
Location: Downtown Seattle Hybrid (Approximately 3 days a week in the office)
Duration: Up to 10 months
Pay: $48.35 per hour