Alliance/Partner Management, Best Practices, Business Development, Business Growth, Business Support, Channel Strategies, Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Establish Priorities, Follow Through, Multitasking, Operational Improvement, Process Improvement, Project Management Software, Project Tracking, Project/Program Coordination, Project/Program Management, Relationship Management, Resolve Customer Issues, Risk Analysis, Sales Management, Salesforce.com, Service Delivery, Time Management, Workflow Analysis