Job Summary:
The Project Manager for the M365 team leads and manages both operational and project-based activities using Kanban methodology. This role blends Scrum Master facilitation with hands-on project management to ensure efficient delivery and support of Microsoft 365 platforms and related enterprise tools, driving continuous improvement and stakeholder collaboration.
Responsibilities:
- Facilitate daily stand-up meetings and ensure team alignment on priorities.
- Manage Kanban board, optimize workflow, and enforce Work in Progress (WIP) limits.
- Remove impediments and blockers to maintain team productivity.
- Coach team members on Agile and Kanban best practices.
- Facilitate retrospectives and lead continuous improvement initiatives.
- Plan, execute, and deliver M365-related projects within scope and deadlines.
- Develop project schedules, resource plans, and risk mitigation strategies.
- Coordinate with IT and business stakeholders to align project goals.
- Provide regular status updates and maintain proper documentation.
- Oversee day-to-day operational work for M365 services, including prioritization and triage of requests and incidents.
- Manage service level agreements (SLAs) and operational metrics.
- Coordinate maintenance windows and change management activities.
- Support capacity planning and resource allocation efforts.
Required Skills & Certifications:
- 5-7 years of experience in IT project management or Scrum Master roles.
- Proven ability to manage both operational and project work simultaneously.
- Experience facilitating Agile ceremonies in a Kanban environment.
- Strong knowledge of Microsoft 365 platforms (Exchange Online, SharePoint Online, Teams, OneDrive, Copilot).
- Experience with email security and flow management tools such as Proofpoint.
- Strong understanding of Kanban methodology and metrics.
- Excellent facilitation and servant leadership skills.
- Proficiency with project management tools like GitLab and Jira.
- Strong stakeholder management and communication skills.
- Risk management and problem-solving capabilities.
Preferred Skills & Certifications:
- PMP, CAPM, or equivalent project management certification.
- ITIL Foundation v4 certification.
- Familiarity with PowerShell scripting for M365 automation.
- Experience with Microsoft Graph API.
- Previous experience working in hybrid cloud environments.
Special Considerations:
- Full-time onsite presence is required unless otherwise specified.
- Ability to manage competing priorities in a fast-paced environment.
- Task orders may end early or be extended based on organizational needs.
Scheduling:
- Standard work schedule with daily stand-ups and Agile ceremonies.
- Coordination of maintenance windows and change management activities as needed.