Project Manager

Overview

The Project Manager is responsible for the daily leadership, operational performance, financial management, and service delivery of ABM's janitorial operations.  This position provides direct oversight of cleaning personnel, supervisory staff, quality assurance programs, and periodic maintenance activities while ensuring services meet contractual requirements, customer expectations, and ABM operational standards.  The Project Manager serves as the primary on-site liaison between ABM and the customers designated facility management representatives.  The successful candidate will demonstrate strong operational leadership, effective communication, financial discipline, and the ability to maintain a professional corporate environment through consistent service execution and proactive facility management.

Compensation: $65,000.00 per year salary ($U.S. Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Schedule: Revolving schedule of days and nights Monday - Friday, on-call for weekends when needed. 

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

1. Janitorial Operations Management

• Direct and coordinate daily janitorial operations across all contracted facility areas.
• Ensure cleaning services are performed according to the approved Statement of Work (SOW), cleaning specifications, and performance standards.
• Develop and maintain daily, weekly, monthly, and periodic cleaning schedules.
• Assign personnel and establish cleaning routes based on workload, building occupancy, service frequency, and productivity expectations.
• Conduct routine inspections of offices, workstations, conference rooms, restrooms, breakrooms, common areas, stairwells, and other contracted spaces.
• Monitor cleaning quality and correct service deficiencies promptly.
• Ensure all cleaning equipment and materials are properly maintained, stored, and utilized.
• Coordinate additional cleaning requirements resulting from facility events, occupancy changes, and special requests.

2. Employee Leadership and Workforce Management

• Supervise and support all assigned janitorial employees, working leads, and supervisors.
• Coordinate employee recruitment, onboarding, orientation, and ongoing training.
• Establish clear job assignments, productivity expectations, and performance standards.
• Manage employee schedules, attendance, shift coverage, and labor allocation.
• Review timekeeping and payroll records for accuracy.
• Monitor overtime and maintain staffing within approved budget parameters.
• Conduct employee performance evaluations, coaching, recognition, and corrective actions.
• Develop employee engagement and retention initiatives.
• Maintain contingency staffing plans to ensure uninterrupted service delivery.

3. Quality Assurance and Performance-Based Cleaning

• Implement ABM's quality assurance and inspection processes.
• Maintain documented cleaning inspections and corrective-action records.
• Evaluate cleaning outcomes against the performance requirements established by Ally Financial and its facility management representatives.
• Identify recurring service issues and develop preventive improvement plans.
• Maintain accountability for scheduled cleaning and periodic maintenance completion.
• Utilize available digital inspection, work-order, and reporting systems.
• Conduct routine operational reviews with shift leaders and supervisory personnel.
• Support customer audits and contract performance evaluations.

4. Customer Relationship Management

• Serve as the primary on-site ABM representative for Ally Financial.
• Maintain regular communication with the customer's designated facility management team.
• Respond promptly and professionally to customer service requests and concerns.
• Conduct scheduled customer meetings to review service performance, operational challenges, and improvement opportunities.
• Communicate staffing changes, service interruptions, special projects, and significant building conditions.
• Maintain accurate documentation of customer requests, commitments, and resolutions.
• Proactively identify opportunities to enhance the workplace experience.
• Support customer satisfaction initiatives through visible leadership and responsive service.

5. Financial and Budget Management

• Manage account operations within the approved Job Master Form (JMF), labor budget, and operating plan.
• Monitor scheduled versus actual labor hours.
• Review overtime, payroll expenses, equipment costs, and operational expenditures.
• Maintain awareness of account profitability and Variable Gross Profit (VGP).
• Identify operational efficiencies without compromising contractual service quality.
• Monitor productivity and make appropriate staffing adjustments.
• Coordinate additional-service estimates and change-order requests with ABM leadership.
• Ensure work outside the approved scope receives proper authorization before execution.
• Assist with monthly financial reviews, forecasting, and budget variance explanations.

6. Periodic Cleaning and Special Projects

• Develop and maintain a periodic maintenance calendar consistent with the customer-approved SOW.
• Coordinate carpet extraction, spot cleaning, hard-floor maintenance, detail cleaning, high dusting, and other contracted periodic services.
• Ensure specialized work is properly scheduled, staffed, and documented.
• Monitor equipment and chemical requirements for periodic maintenance.
• Verify completed work meets customer expectations.
• Coordinate approved additional services and project work.
• Identify opportunities for floor care restoration and other facility improvement services.

7. Safety, Security, and Compliance

• Enforce ABM safety policies, OSHA requirements, and customer-specific facility procedures.
• Conduct regular safety meetings and employee training.
• Ensure proper use of PPE, cleaning chemicals, and equipment.
• Maintain chemical inventory records and Safety Data Sheet accessibility.
• Monitor compliance with Hazard Communication and applicable workplace safety requirements.
• Ensure employees follow building access, identification, and security procedures.
• Protect customer property, confidential information, and restricted workspaces.
• Investigate and report workplace incidents, near misses, property damage, and security concerns.
• Maintain required safety and compliance documentation.

8. Inventory, Supplies, and Equipment Management

• Maintain appropriate inventory levels for ABM-provided cleaning chemicals, equipment, and supplies.
• Monitor customer-provided consumables where required by the contract.
• Coordinate purchasing requests and inventory replenishment through approved procedures.
• Ensure cleaning equipment is inspected, maintained, and repaired as needed.
• Monitor chemical usage and material waste.
• Maintain organized and secure janitorial closets and storage areas.
• Identify equipment replacement needs and recommend operational improvements.

9. Operational Reporting and Administrative Responsibilities

• Prepare daily, weekly, and monthly operational reports as required.
• Maintain staffing rosters, training records, inspection results, and employee documentation.
• Track customer service requests and corrective actions.
• Document periodic cleaning and special-project completion.
• Participate in account financial and operational reviews.
• Maintain accurate service records and support customer reporting requirements.
• Ensure operational information is communicated effectively between shifts.

Qualifications

Required Qualifications

• Minimum 2–5 years of supervisory or management experience in commercial janitorial or facility services operations.
• Experience managing cleaning operations in a large commercial office or corporate environment.
• Demonstrated ability to supervise employees across multiple shifts.
• Working knowledge of janitorial cleaning methods, chemicals, equipment, and floor care procedures.
• Experience with labor scheduling, timekeeping, budgeting, and operational reporting.
• Strong customer service, leadership, and problem-solving skills.
• Proficiency with Microsoft Office applications and digital reporting systems.
• Ability to work independently and manage competing operational priorities.
• Ability to perform facility inspections and respond to operational concerns outside standard business hours.

Preferred Qualifications

• Experience managing corporate headquarters, financial services facilities, or large multi-tenant commercial properties.
• Familiarity with performance-based janitorial contracts and customer quality assurance programs.
• Experience managing account P&L, labor budgets, and VGP performance.
• Experience with digital inspection and workforce management systems.
• Knowledge of commercial floor care programs and periodic maintenance planning.
• Previous experience with ABM operational procedures and systems.