Supervises assigned staff, manages and evaluates the development, design, and implementation of technology projects within the guidelines of local, state, and federal laws, County ordinances, County policies and procedures, departmental regulations, and technical manuals. Reports to the Deputy CIO of Business Application Services or other designated person and works with directors, supervisors, elected officials, vendors, consultants, outside agencies, and other IT professionals to implement and utilize computer resources.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Performs project management, implementation, testing, upgrade, support, and training for application systems and departments.
- Manages, develops and implements troubleshooting, problem solving, testing techniques, and data conversion processes within the context of application support.
- Performs business analysis and documents business requirements based on users' business needs and recommends appropriate hardware and/or software solutions.
- Designs, develops, and supports users, systems, and project management documentation.
- Provides input for Request for Proposals, Quotes, Information (RFP, RFQ, RFI), and performs subsequent assessment of vendor scopes of work and contracts.
- Provides technical and procedural guidance and training to other staff and monitors their progress.
- Analyzes and recommends IT budget needs and orders for designated departments.
- Manages, analyzes and maintains application security.
- Performs other duties of a similar nature or level.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
- Implementation of vendor-supplied business application software in an end-user department.
- Thorough and accurate documentation of project management steps and results in a management-approved format.
- Evaluating staff tasks and assigning priorities.
- Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects.
- Responding to emergency technology support issues in their area(s) of responsibility.
- Training other staff members (not necessarily subordinates) in technology applications.