Project Manager (ID #541480)

Job Order Description - Project Manager, Customer Care Operations (Remote - U.S.)

Pay: $70,000.00 - $80,000.00 per year (DOE)

Schedule: Monday-Friday | Business hours (flexibility as needed)

Location: Remote (United States)

Partners Personnel is hiring a Project Manager, Customer Care Operations for a leading luxury retail organization supporting North America operations. This role is ideal for a project leader who enjoys driving cross-functional initiatives, improving operational processes, and enhancing the customer experience in a fast-paced environment.

What You'll Do

• Develop and maintain detailed project plans, timelines, and implementation schedules for customer care initiatives.
• Lead project intake and prioritization to align operational capacity with business goals.
• Coordinate cross-functional stakeholders including Operations, Workforce Management, Technology, Training, and external vendors.
• Track milestones, deliverables, deadlines, and dependencies; provide regular status updates to leadership.
• Identify risks, delays, and resource constraints and implement proactive mitigation plans.
• Drive accountability across stakeholders to ensure projects are delivered on time and meet requirements.
• Support implementation and optimization of customer care systems, workflows, automation tools, and reporting enhancements.
• Improve operational workflows and project management processes to increase efficiency and scalability.
• Facilitate stakeholder meetings, project reviews, and communication updates across departments.
• Contribute to customer experience initiatives focused on continuous improvement and operational excellence.

What We're Looking For

• 5+ years of experience in project management, customer care operations, contact center operations, or a related customer-facing environment.
• Experience in luxury retail, ecommerce, hospitality, telecommunications, or other customer-centric industries preferred.
• Proven ability to manage multiple projects simultaneously in fast-paced operational settings.
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to work independently in a remote environment while maintaining accountability and productivity.
• Experience with CRM/customer care technologies and project tools such as Salesforce Service Cloud, NICE, Genesys, Jira, or similar platforms.
• Advanced proficiency with Microsoft Office (Excel, PowerPoint, Teams, Outlook).
• PMP, Agile, Scrum, Lean Six Sigma, or related certifications preferred.

Why Join Us?

• Work with a respected luxury retail organization
• Collaborative, fast-moving team environment
• Career growth and advancement opportunities
• Make a direct impact on customer experience and operational success
• #PartnerProfessional

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